The staff entered our room and left the door open and unlocked. It took 24 hours to get towels after multiple requests. The restaurant was not open so we could not get breakfast although we paid to have breakfast. The coffee bar had coffee leftover from the night before and the bar was filthy. The female front desk staff with a British accent was absolutely the rudest person that I have ever come in contact with. This person should not have a job where she has contact and communication with the public. She is incredibly rude, snide and arrogant. The hotel was not safe, the front desk staff was horrible, they advertise service that they don't provide and then said that they would comp our room but didn't. I also requested a phone call from the manager and he left me a snippy voicemail. Do not stay here. Go to s $50 hotel and enjoy the good customer service, towels and a locked door.

I loved my stay. The hotel is clean and quiet. Front desk associate Nicole was so friendly and helpful, too. It is always a pleasure to find someone who seems to love their job. Parking lot is big and easy to park. I will definitely stay here again.

We have stayed here multiple times and have enjoyed the stays. The hotel is still nice, but there were some problems this time that would keep us from staying here again. There were some good things. The staff at the front desk, the restaurant and the bar were all very friendly and helpful. They were the highlight of the stay. The accommodations in the room were fine, except for the shower/tub in the bathroom (see below). Soundproofing was good, HVAC was fine, bed was comfortable.The shower/tub was very dangerous and the condition was disgusting. There was a huge gouge in the tub (see pic). Probably at least 12X18 inches and 1/2 inch deep. The bottom of the gouge was quite rough but the sides of the tub next to the gouge were very slippery and sloped down into the gouge. Luckily, I got into the tub before turning on the shower. As it was I almost fell. If I had turned on the water first then stepped in I would almost certainly have fallen. I reported this to the desk person the first morning of our stay. She was apologetic. She said they used to have some mats to put into tubs to prevent slipping but they didn’t have any left. She also said another guest had had the same complaint so she gave them extra terrycloth bathmats to put in the tub to prevent slipping. I asked her to do the same for us. She requested that they put these in our room. There was only one there when we returned, but that did help. Having a wet terrycloth mat in the puddle in the gouge was pretty disgusting though. This room should never have been rented with a tub in this condition.The hotel was also pretty stingy with toilet paper. When we checked in there were two toilet paper rollers. One held a roll that was about 2/3 full the other had a roll that was at about 1/4. There was no maid service after the first night and we had some guests in the room the next day. That evening when the originally fuller roll was empty we requested a new roll in the lobby. They gave me one and I put it in the room. The maid the next day put it on the roller but did not replace the now nearly empty roll on the other roller. As an aside, the TP was about as small and thin as you will find anywhere.The staff was friendly as mentioned above, but there were obvious staff shortages. There were kitchen and bar closures due to lack of staff and the breakfast went from table service to a buffet. The buffet was $10 and was about at the level you would expect from a free motel breakfast except that it lacked a waffle maker or bacon.I could overlook the other problems but the bathtub issue is not something that should ever happen in any hotel.

The room smelled bad, strong musty odor. There was mold on the window casing. We will never go back.

Bad experience at this hotel. What earned the two stars on my review was the very nice staff and the Honors breakfast which was made to order. Very good on that. The negatives are too numerous to make up for the positives. The King room we were given first smelled very bad, like a combination of old socks and stale popcorn. We were upgraded to another room, a junior suite which was very nice of them. It ended up that the odor was not as bad as in the first room, but still smelled bad overall, especially in the sitting room area. The toilet was dirty, as if it had not been cleaned in a month, you could see the ring around it. We found a tick in our room. the air conditioner unit also didn't smell good, and was super loud and freezing when it was cycling on. Not comfortable sleeping at all. The bed was on the hard side, and not comfortable. The duvet cover wasn't tucked properly over the duvet which made the linens very frustrating. We figured out the second night that the duvet cover was made to envelope over the duvet, and after we fixed that, we were more comfortable. The housekeeping staff should known hoe to do that. Our room wasn't serviced during our stay so we asked for more towels for the second night. But all in all, pay a few more $$$ to stay somewhere else and go somewhere for a breakfast if you want. The bad odor in the room was intolerable.