just nowNewI have visited spas throughout the U.S. and other parts of the world. I have never experienced such dismal customer service. To start, I wasn’t offered a robe and slippers. When I asked for one, I was given a basket for my clothes to carry around instead of being offered a locker. Then, I was told that I could not indulge on the amenities: sauna, spa, etc because I did not have a swimsuit. Which was fine and not an unusual policy, but that was not communicated to me upon booking the appointment. As a result, I asked if they sold swimsuits. The answer was “no.” I then asked if I could receive a pass the following day to take advantage of the amenities. Again, the answer was “no.” Lastly and most importantly, I was told that I could go the “sensory room” with the no gravity chairs. After my massage, I was barred from going into the room because another person was in there! There were two chairs, but I couldn’t use the other chair. This is a common area. It’s absurd. I was then told that they didn’t offer me a robe because some customers don’t like to see other customers in a robe in the relaxation room. What? This is a spa. If that’s the case, why offer robes? This entire experience was odd and actually stressful. After a series of doctor’s appointments and painful tests, I was eagerly awaiting a relaxing experience, that proved to be the complete opposite. My recommendation is to stay away. They need training on effective communications and high touch client experiences.

Great ambience, friendly staff. I woujd recommend more massage time though but overall it was a good experience as feel

Had an apprentice. He was nervous and shaking. Worst massage I ever had. Made me more anxious! Really expensive. Should have been alot less with apprentice but still over 100 dollars.

they do a great job always a great experience. you can add a package and use the steam room and hot tub and pool which is neat

My daughter and I had the best massages ever...her words exactly! Also hard to believe that they were administered by two apprentices! Amazing experience