We went to their Turkish breakfast and it was absolutely the worst experience of any restaurant I have ever been to. Service was 0 out of 10, food was 2 out of 10, forget bottomless Mimosa, was there 1.5 hour and never got 2nd one, didn't get the tea for the first 1 hour no matter how many times we asked. Although we had reservation, they didn't have the table ready, there was no food on their buffet section and their hot food supposedly was cold, Turkish egg was just a half boiled egg. On top of all that since we were 11 guest they forced us to pay 18% tip. Can't express how horrible it was.

So glad we found this incredibly unique oasis in heart of Reno. The room was immaculate and very well decorated. The vintage floors of this hundred year old property are incredible! The bar/restaurant is top notch and outdoor seating is a refreshing oasis.

The Jesse is a renovation of an old established building close to downtown Reno. New owners did a wonderful remodel inside while keeping the historic charm outside. We had dinner there, which is totally Greek. Great service, plenty of delicious food. We had an amazing beet salad, chicken skewer & veggie skewer. The baklava was perfect. One of the dips was just a little spicy for me but very good. Reasonably priced. It was too cold to sit in the beautiful garden, but I will definitely be back.

The Jesse is a lovely, bright spot in the heart of Reno; a boutique hotel in the very best sense of the word. The Laughlin room we stayed in was clean, well appointed and actually quiet, even with the transit center across the road and busses frequenting the street below. The restaurant downstairs is not to be skipped. The Turkish and Mediterranean dishes are the specialty and will not disappoint. Honestly the only downside was that the television was either not working correctly or too complicated for us to figure out. Since we had been driving all day, relaxing with some TV would have been nice. Otherwise, a perfect stop as we passed through town.

I want to provide an update following my original review. (Further below)The next business day, a manager, Jess, contacted me directly by phone. She sincerely apologized for both the erroneous housekeeping report that resulted in the $50 charge and for the excessive noise level during our stay. She explained that the volume we experienced was not typical and that it is not customary for performers to play at that level.I appreciated the prompt response and the acknowledgment of both concerns. The situation with the charge was addressed (and the credit has since appeared on our credit card,) and it was reassuring to have direct communication and accountability from management.As a gesture of goodwill, The Jesse offered to host us for dinner on a future visit, which we found to be very thoughtful. We may take them up on that, as the restaurant was, in our opinion, exceptionally good and a highlight of our experience.In addition to the restaurant, the rooms themselves are well-appointed and comfortable. That said, I would still encourage prospective guests to inquire in advance about any scheduled live music if they are planning a quieter evening or an early night, as the setting may not be ideal for those sensitive to noise.Overall, we appreciated the professionalism demonstrated once management was made aware of the earlier handling, and Jess’s exceptional effort to thoughtfully resolve our concerns.________________________________________________________________________Disappointing Stay at The Jesse Hotel (Pending Resolution)We were looking for a more unique experience to the usual casino hotel and felt the Jesse might provide such an experience. It did not.I am hopeful that I will be able to update this review to reflect a prompt and reasonable response from management - specifically, the immediate refund of a $50 charge for an item we did not take, and some consideration regarding the room rate given the level of noise disruption that was not clearly communicated at the time of booking.We recently stayed at The Jesse Hotel and, unfortunately, the experience did not meet expectations overall.To begin on a positive note, the restaurant was excellent. The meal was outstanding, and Ashley provided warm, attentive service that we genuinely appreciated. That was, however, the highlight of our stay.I was aware there might be live music at the bar (likely from another online review), but what we experienced went far beyond what would reasonably be expected. The noise level was extreme - the bass was so intense that the walls of our room were vibrating. A white noise machine was provided, which we initially assumed was for street noise, but it was no match for the volume coming from the bar below. While the music did eventually stop around 11:30 p.m., the level of disruption made it very difficult to relax or rest.More concerning was what happened after our stay. Two days later, I noticed a $50 charge on my credit card from The Jesse. We had not been provided a folio (I have searched my email several times.) When I called the hotel, I was told the charge was for a “missing lotion container” reported by housekeeping and the person offered to “send me a photo of the missing item,” which I found puzzling. - a photo of something not there? This was surprising, as the only toiletries we saw were wall-mounted dispensers in the shower. He insisted that when we checked in, it was there and then housekeeping reported it was missing. We did not take any items, and yet the charge was applied without notification or an opportunity to address the claim.As far as the noise, the Jesse representative defaulted to the noise policy outlined in the Guest Arrangement. Admittedly, I did not READ the entire agreement because I was expecting it to be consistent with the experience I would expect at any small/boutique hotel. However, even the language in the agreement includes that the guest should consider this before booking. This was NOT brought to my attention at the time of booking three weeks earlier. And the reality of the noise level far exceeded what most guests would reasonably anticipate from such wording.Between the excessive noise and the unexplained charge, the overall experience felt disappointing. While the restaurant is worth visiting, I would not recommend staying at the hotel unless you are fully prepared for a very loud environment and are comfortable with the possibility of unexpected post-stay charges.