My impression of Canopy by Hilton Ithaca is overwhelmingly negative. I find its approach to customer service cold, dismissive, and needlessly rigid. In my view, the management’s attitude is unwelcoming and sorely lacking in empathy or common sense.The overall impression, to me, is style over substance and poor value. Branding and décor mean very little to me without courtesy, fairness, and thoughtful customer care. I find the hotel’s approach deeply disappointing and beneath what I would expect from the Hilton name.I have no desire to give this hotel my business again. I would choose somewhere else and would not recommend it.

Stayed for three nights at the Canopy by Hilton Ithaca Downtown and had a good experience.Room was clean and comfortable and spacious enough.Staff was friendly and helpful. The Strand Cafe in the lobby was a nice place to stop by for a drink and quick bite.Conveniently located in Downtown Ithaca.Only negative was that parking was at a public garage a couple of blocks away which was a little inconvenient.

A perfectly competently run hotel with nice bright rooms. But no parking on site. None. Your options are to pay for paid public lots a few blocks away or pay them $18 extra to park four blocks away and uphill, which wasn't delightful in 98 degree heat. Beware of this situation if it is important to you.

Solid option in Ithaca - will be pricey on popular weekends and times. Room and hotel very clean and comfortable. Staff very good, friendly. Parking is mentioned by others but we were able to park at the hotel for our stay with a handicap permit in their spot. Very convenient for my family with one member needing a walking device. Breakfast was good but dinner at Strand restaurant was actually pretty bad. The food only. Service was on it and not slow just sold out of many options and the pizza was awful. Could have been a bad day or not good but with so so many options a block away - choose dinner offsite and enjoy the morning fare at the hotel.

I had an extremely unpleasant experience at the Canopy by Hilton that I feel others should be aware of. I briefly pulled into the parking lot to get my belongings, and instead of being treated with basic courtesy, I was confronted by a staff member who spoke to me in a threatening and aggressive manner. It was completely unprofessional and honestly shocking for a hotel that presents itself as upscale.On top of that, the parking situation is absolutely terrible. The layout is confusing, spaces are limited, and it feels very poorly managed. Even if you are a guest, it doesn’t seem like there’s any effort to make parking convenient or stress-free.Between the hostile interaction and the frustrating parking setup, I would not recommend staying here. There are plenty of other hotels that treat people with respect and don’t make something as simple as parking a headache.