Ware supposed to stay in Baymont across the street but it was bad, so our tour director asked AVID if they could accommodate us and they did, all 45 of us. So nice and easy to deal with. Very good breakfast, nice clean rooms. Absolutely the best!

AMBO Tours loved the staff and the property. Mike, the manager and Jannelle, the groups sales specialist took a bad situation caused by another property and turned it completely around. Got our group in with 23 rooms. Helped with luggage and everything. Would recommend to any group travel folks

The good - the room super clean, breakfast buffet was above average, staff super professional. The bad - the pool water was dirty around edges, balled of human hair around pool area, no chaise lounges, one of the 2 treadmills broken for at least 6 months.

Kimberley trail and I had a wonderful stay at this hotel !!!!! It was peaceful and comfortable to sleep in the room. what made the stay over the top amazing was the hostess mrs tee who we met in the breakfast area! Such a wonderful vibrant Spirit, truly a gem to have in your employ! She saw to our needs !! personally like we were in her kitchen serving us!! if there is such a thing as employee of the year She wins it hands down truly a servant of the lord bringing joy and comfort to everyone she meets

I booked two rooms for 3 people in each room. When I got there, they tried to place us in rooms with one king-size bed. No sofa, pullout, or anything else and claimed that it was my fault/how I booked it. When I know I choose the 2Q room.When I looked at my reservation, my confirmation clearly said “Standard Room - Sleeps 4.” They then proceeded to look me in the face and tell me that one king-size bed can sleep 4 people.Franchescha and “Janelle,” the manager who didn’t have a name tag, were not at all accommodating. They were both rude. Instead of trying to help resolve the situation, they basically told me too bad and said, “We can just cancel your reservation.”Not a smile, no welcoming attitude, nothing. I was genuinely shocked by how dismissive and rude the entire interaction was, especially when I had booked rooms for 3 people each and had a confirmation stating the rooms sleep 4.To top it off, the lobby also smelled like cigarettes and weed.Overall, a disappointing experience and a terrible way to treat guests arriving with a confirmed reservation, lying and claiming it was the way I booked when the options on the site are very clear.