My family and I booked our holiday almost 1 year in advance (2024) and were due to depart June 2025.6 weeks before our departure day I received an email telling me that our flight times had altered. This was annoying but not a big enough problem to us to make a massive difference. 3 days later I received another email stating that our flight had now been cancelled and that they were moving us to another airport which was about another 40 miles further for us.With our original booking I paid £165 to select our seats which was important to us. I had secured forward seats rows 4.When Tui sent our new confirmation I noticed that we had been given seats towards the back of the plane.I called Tui as a matter of urgency to find out what was going on and to complain and was told that we only had two options, Cancel or take the holiday and complain when your back as their system does not allow pre holiday complaints.The holiday was pretty much a disaster, the journey to the airport was horrendous due to night closures (HS2) and new very early flight times with two baby's.On top of all of this we had to pay for parking for two cars as we had secured a lift to the original airport as it was just down the road from us.The hotel was nothing like Tui advertised and the whole experience was rubbish.When we got home I promptly put my concerns into an email and formerly complained.Two days later I received an email asking for feedback on my holiday. I filled this in as honestly as possible which didn't make good reading for TUI.The following day a got a phone call about the feedback form but nothing about my complaint.I calmly and politely filled the girl in as to our issues and she said that she would escalate this to the right department.I then received a call from a person with very poor English and was based in Egypt who said that he had reviewed my complaint and offered me 50 English Pounds!!!!We worked out that due to TUI changing our booking 6 weeks before departure they cost us around £700 extra.So, well done TUI, another great example of big company, poor service, poor customer service.They promise the world and deliver disappointment by the bucket load.

The inflight crew work very hard and we appreciate it...the main negative comment we have is.....no dry ginger to go with our traditional celebratory drink.... whisky and dry ginger is so good....come on TUI...put it back on my flights!!!

Well what can I say... We were on the fight back from lamenzia terme to Manchester Airport on the 10th of may 2025 which was your standard ordinary flight except for the cabin crew. Absolutely brilliant. They made buying duty free so much fun even when the staff at our end of the aircraft ran out of gin and then pinched some from the opposing trolley which was a bit of fun but amusing. The main cabin crew member who I don't know the name of was fantastico, he helped us all exercise in our seats which was great and made us aware of the rubbish we all leave behind. Fantastic banter and the best bit was when we landed at Manchester Airport..... JOSH who was piloting the plane managed to hit the tarmac that hard that everyone noticed and the announcement made was IF YOU HADN'T NOTICED, WE HAVE JUST LANDED AT MANCHESTER AIRPORT Bloody hilarious and made everyone feel at ease. Great staff and a great experience.Thank you. CAN WE HAVE A FREE HOLIDAY

Thank you to Danny ( celo) for such a great flight. You made us so welcome. The pilot and co pilot were amazing. The Tui bear was a great talking point. All the team were great and we love flying with you which we do regularly. Much love Keith and Karen.