We reserved a block of rooms at this hotel for my daughter's wedding. The bridal party, the groom's family, and our entire extended family all stayed here. The event staff who helped us book the room block and arrange a hospitality suite were outstanding. The hospitality suite was beautiful. The restaurant and free breakfast were fantastic. However, the front desk staff were terrible. First of all, my daughter had her bridal party come to her room so she could give them thank you gifts the night before the wedding. It was 9pm on a Friday night, and they were speaking and laughing at normal conversational levels for the 10 minutes they were in their room. Despite this, the front desk employee on duty knocked on the door to tell them she received a noise complaint. That's fine - it happens. However, she then cornered my other daughter and a bridesmaid in the elevator and told them she had gotten 4 complaints (in 10 minutes??). She then threatened to kick the entire bridal party out of the hotel. This was a tremendous over reaction to happy conversation at 9pm on a Friday night on the eve of someone's wedding. When I went down to the desk to address the situation, the employee repeated that if she got another complaint, we'd all be kicked out of the hotel. All of us. On the eve of my daughter's wedding. Needless to say, I was livid.On the night of the wedding, upon returning to the hotel, my 85 year old mother, who had just spent a very long day on her feet, at an outdoor ceremony in sweltering heat, wanted a bottle of water. The cooler where they are normally kept for purchase was completely empty - zero beverages. So she went to the front desk to ask if she could please have a bottle of water. The employee on duty that night, despite the fact that there were dozens of bags filled with complimentary bottles of water sitting on the desk, told my mom she could not have one because they were only for Hilton Honors guests. Are you kidding me??? We booked over a dozen rooms in this hotel and you can't spare one bottle of water for an elderly guest who payed $400 to stay there?? That is simply NOT hospitality. Despite the fact that we contacted the hotel about this experience, no attempt was made to rectify the situation. Although it should never have happened, it would have been easy to fix. A phone call, a refund of one night, ANY gesture of apology. But no attempt was made. I'm very disappointed, to say the least. And no one who booked a room for this event will ever stay at this hotel again because of this experience.

seriously, one of the best hotel stays i've had in years. was picking a puppy up in the area, so no other reason to be in rockford. but the staff is super friendly and helpful, rooms clean and spacious, and the food was very good (friendliest omelet staion i've ever been to)

Staying at this downtown hotel was a unique experience, set in a beautifully renovated former factory full of history and character. Across the street is a stunning historic post office—worth a visit in its own right if you appreciate architecture.Inside the hotel, there’s even a self-guided scavenger hunt game that takes you throughout the building and up to different floors, adding a fun, unexpected layer to the stay. Ask the front desk for details—it’s a great way to explore the space.Our room was spotless, very comfortable, and impressively quiet. Breakfast each morning was a highlight—made to order and absolutely worth going downstairs for. The dining room itself is beautiful and adds to the experience.The hotel does have a faint “old building” smell in some areas, but it’s not unpleasant and fades quickly as you settle in. Our only real disappointment was not receiving the corner room we reserved, despite booking in advance. That said, it was a busy weekend, and we arrived later in the evening.Overall, a historic, comfortable stay with great food and a lot of personality.

We had a Sunday lunch which we were expecting to be a special experience. The menu was very limited but I thought I couldn't go wrong with waffles and chicken. It was terrible! I'm sure the waffle was something they got frozen. It was hard as a cracker and was barely room temperature. The chicken was breaded strips of dried tender meat again barely warm.

We had booked a room in person with two other families for an upcoming volleyball tournament. We all booked the same type of room and refundable because we knew things could change. The location of the tournament changed to Janesville. The other two families canceled no problem. We called to cancel weeks ahead of time and they refused to cancel. We tried calling and left messages for the general manager for 3 weeks. He NEVER returned our call. We ended up getting stuck with a $380 room we couldn’t use and the company refused to work with us. We will never book or stay here again. Caution to others- use a booking company that guarantees a refundable room and do not go through the hotel. Never had such horrible customer service ever. Very disappointed