bought a deal thru thinternet.....if you look at this lame companies revies they are terrible!!!! went to do the city of lights with tickets in hand...the golf cart was sitting in a parking lot with a driver and no passengers...he claimed they hadnt been paid by groupon and offered to do nothing---was a loser!!!!i asked him to call his boss so he wouldnt,,,so we walked 2 blocks and bought tickets for the event and goy on a trolly,,,we have decided to never use paypal and groupon as the vendors do a much better job...read the reviews of old city and run away!!!!!!!we are locals to st augustine so lots of people will know!!!!!!

This tour specifically - same experience as most others here. The driver was rude - to everyone - people waiting to get on his tour, people crossing the road, people in his cart, I mean, everyone. Our driver said he was the owner, so this likely won't change. He kept explaining he was BURNT OUT due to Night of Lights, but dude, you chose this as your business. You elected to deal with the pubic (yes, even the stupid ones!) so do that!He also said he was NOT a tour guide - it's just music and driving to see the lights. You get to go around the block! Tour lasted 38 minutes. Be aware.Also, you will be on an outdated golf cart that is SO LOUD, and you will be sucking its exhaust the entire ride! You like exhaust - you better!Overall - never again - there are so many other tours - we saw one with the Grinch (giving vocal tour as in character as he went along), the horse buggy tour, the train also looked so fun, and even a trolley! Next time, I will pick one of those!

I bought discounted tickets through Groupon, but had to book our reservation directly through Old City Shuttle's website. While making the reservation, I had to pay an additional booking fee for each set of groupon vouchers i bought (this is how they got my credit card information).... adding $30.45 to the bill. a little annoying, but whatever. The night of our reservation, the address brings us nowhere so we call to confirm where we should be. The guy answers and says well what does the email say? like dude, can you just tell me where to go? I didnt have any data left on my cellphone plan and couldn't pull up my email, but we found the bar parking lot we were supposed to meet in without the guy's help. We do our ride, it was okay. We got to pick the music and ride around to look at the lights. Two days later, I get a charge for $106.82 on my card from Old City Shuttle. I disputed it with my credit card because we already paid in full and my last experience calling didnt go great. After I file the dispute, they charge my card AGAIN for the same amount. So i file another dispute. This slimy dude somehow gave my credit card proof that i bought extra tickets. My credit card company (capital one, who i have been with for over a decade) took the side of this slimey merchant and is making me pay. Ive spent three entire evenings on the phone with my credit card and uploading my proof. do not give these scammers your card information.

Terrible service. Owner is not responsive if you have a question or concern until after the cancelation date. I believe this is by design so he can keep your money. Was never given the pickup location or any information regarding the trip after repeated attempts. Had to book with another tour because of operator's lack of responsiveness and he kept over 300.00 of our money. He then rebooked our tour time and collected $ from someone else. Very unprofessional and not reputable.

I’ve honestly never given a review like this, but this is how terrible the circumstance is. I highly suggest no one book through this company because they are scam artists. Our family had booked a Groupon and had already paid for it in full using that. We just needed to show up For a ride. Someone in our family didn’t feel well so we weren’t able to attend. They ended up charging us an additional $200 on our credit card that was unauthorized. They completely double dipped and we are now fighting to get our money back. BUYER BEWARE