My experience with Avis Anchorage Airport has been absolutely unacceptable. I flew to Anchorage for work, paid over $4,000 for my hotel, and arranged a rental SUV using my company-issued digital card. When I arrived, the manager, Jessica, refused to release the vehicle because I did not have a physical card.I am now left at the airport with my luggage and no vehicle, while my coworkers are arriving on a later flight. We are supporting the 11th Airborne at JBER and need an SUV to transport our gear and fulfill our work responsibilities. This has created an unnecessary logistical nightmare during an important work trip.I attempted to escalate the situation and get assistance from Bernard Morris, who returned my call but did not help resolve the issue or provide a workable solution. It is incredibly frustrating to make the effort to contact someone for assistance only to be left in the same situation, without transportation or meaningful support.I understand that rental companies have policies regarding payment methods. However, I expect those policies to be clearly communicated and management to make a reasonable effort to assist customers when problems arise. Instead, I have been left stranded at the airport after investing significant time and money into this trip.The lack of resolution, communication, and customer support has been deeply disappointing. Avis should take responsibility for how these situations are handled and review the customer service provided by its Anchorage Airport location.**I would not recommend this location based on my experience. One star.**

Horrible customer service. They rented us a vehicle we didn't know the wipers blades were faulty until we were driving back from Steward in a rain storm. A 350.00 one day rental and all we got back was 50 bucks. I tried dealing with corporate, but they claim each office is independent. Never again Stay far away!

President's Club MemberI wish I had seen the reviews here - Nothing much to add, other than to say they're all true. We were in line about 1.5 hours, extremely inefficient staff and we saw multiple arguments with other customers. That said, the lady who attended us was very nice, and the pickup we rented was great, and no issues with the return. Just could be so much better. I am blessed to also have President's Club with Hertz, and the reviews are much better for them.

Do not rent from this company.  They are not part of the Avis group but are privately owned, therefore, they consider a booking on the Avis.com website to be a third party website. Our flight was delayed so the car we rented was not available when we arrived even though I had put my flight information on Avis.com. They customer service representative told me that they do not monitor flight information. I had also made my reservation with the fuel prepaid. When we returned the vehicle, we were told that we were going to be charged $86 for fuel. Apparently in the confusion of not having the vehicle I originally reserved, having to pay an upgrade charge for a different car, I was flustered and initialed that I denied pre-paying the fuel (my mistake, I guess but I had reserved it that way so I didn't think it was an issue.) After flying out of Anchorage, I received a voicemail that our car had not been returned and did we need to extend our rental. This was AFTER we had returned the car and were on the plane. When I called them to remedy this they told me they would have to check the vehicle's GPS to find out where it was and would then close my reservation with a receipt. This place is very unorganized and started and ended our vacation on a negative note.

This company does not honor your regular Avis membership. When we arrived in Anchorage and proceeded to get our car, the agent said, “are you aware that you had this reservation at noon.”Our flight was delayed so I told her that I had put my flight information in the reservation. She said “oh we don’t watch flight information.”They did not have the car that I had reserved so they gave us a truck and charged us $20 more per day. I have Avis presidential status so there should have been upgrades. The garage was full of vehicles that would have qualified for that upgrade. This was never offered to me. The agent also told me that I reserved under a third-party website. This was not true. I used the avis.com website. Very frustrating. Her attitude was very condescending as well. I rent cars all the time and this was the first time I have encountered anything like this at an Avis.