Incredibly rude owner/manager caused us to decide to stay elsewhere. The rudeness began immediately as I attempted to simply check in for our stay. It was like the owner was looking for a fight before we even got there. I ended up walking away from her but she continued to yell at me as I did so. I got into my car to call Expedia, who I had booked through, to try to get things sorted since the owner wouldn’t stop yelling at me long enough for me to ask a question about check-in. While I was on the phone with Expedia, the rep said they would call the owner to get some information while I remained on hold. When Expedia got back on the line with me, they said the owner was “unhelpful“ and that she had hung up on them. Then, as I was trying to speak with Expedia about my options, the owner came to my car and started banging on the windows next to my children, freaking them out. I asked the owner to wait just one minute while I finished up the conversation with Expedia. The owner continued to talk over the Expedia representative, so I couldn’t really hear what either one of them were saying, other than that the owner said she was recording me. Then the owner started yelling at Expedia through my phone line, because I was on speakerphone. The Expedia representative had to tell her multiple times that if she wanted to talk, they needed to talk “through the business line“ and reminded the owner that she had hung up on them. The owner just kept yelling about stuff and then suddenly had a room available for us but at this point, I had decided just to leave and ask for a refund. When I originally booked the place, I saw that the motel had a decent number of stars, but after my experience, I looked through the reviews more carefully. Many of the reviews from the past couple of years have been less than favorable. Maybe ownership changed hands? Horrible experience. Do not recommend!

They gave me a different room than the one I reserved and charged me extra money. When I asked about the extra price, they first said the room type I reserved was no longer available. Then they blamed it on Expedia listing error. Then they changed the excuse yet again and told me the extra price is the cleaning fee. After all that, I found no toilet paper in the room and had to request it. When their staff finally came with toilet paper hours later, I was already in sleep and my sleep was interrupted. Their response is full of excuses and in the end they simply ignored my messages and avoided my calls.

We were scheduled to stay at the Alpine Inn Motel at the end of July/beginning of August. I had booked the reservation in advance but our schedule has changed. Our travels brought us to the area sooner than the reservation was booked and the location changed from Cooper’s Landing to a destination about three hours away.When the property called to verify payment we realized the reservation had not been cancelled as we thought we had done.The property was very gracious and canceled for us, and because it was greater than 14 days did so at no cost to us.We feel terribly for the error and for not giving them more time to resell the room, but could not be more appreciative to how the business owner handled the issue and how kind and gracious they were is doing so.Should our travels bring us back to Cooper Landing we will definitely book our stay at Alpine Inn. We would encourage others to book a stay. With the kindness and positive energy displayed, you cannot go wrong!

Worst hotel experience ever. No hot water (was told that this was the first time it happened but I later saw earlier reviews that said they had no hot water, so that was a lie). Ran out of toilet paper and no spare roll. Thermostat locked at 62 degrees. No front desk to deal with issues overnight. Stained towels. TV in the room wasn't even hooked up. Door chain was broken and the door uses a code to unlock (who knows when it was last changed) so security was poor. Uneven floorboards with an unfinished crack between bedroom and kitchen area, which was a toe stubbing experience. No refund of any sort given by the motel for the lack of hot water. We contacted them multiple times via phone and email and it wasn't until I threatened a bad review that we even got a response, and that response was just negative toward us.

This motel was a bad place to stay. The room needed a good cleaning. Sheets looked like they hadn’t been changed. Three large dogs that belonged to the manager charged us barking as we arrived. I would NOT recommend this place!!!!!