Our recent trip to Thailand with our friends was amazing. Intertrips handled everything very professionally. The trip was effortless and everything went as planned. Our tour guide Ken in Bangkok and Pattaya was amazing and handled anything extra we needed. Our guides in Chiang Mai and Phuket were also very accommodating, but Ken was top tier. i HIGHLY recommend Intertrips to everyone. I'll definitely choose them when I plan our next adventure.

Booked InterTrips 10-Day Tour of Thailand and Cambodia in March 2025. We wanted to visit Vietnam on our own after Thailand and Cambodia, and our InterTrips customer service representatives, Chen Hao and Wendy Sun, took care of all the details so we could use our return flight 2 weeks post-tour. They were super helpful and always followed up within a few hours. Very impressed with the pre-tour customer service.The tour itself was amazing! We were expertly guided through Thailand by Mr. Chai, who has an obvious passion for Thai culture and history. We had a fairly large group (12-13 people), but Mr. Chai kept us organized, informed, and entertained the entire time. He patiently answered our countless questions, and helped us with getting all the pictures we wanted, making sure we always had the best views and vantage points. During the (optional) dinner cruise, which was not narrated, Mr. Chai pointed out the highlights and landmarks, which made the cruise really special. In Pattaya we took advantage of beautiful beaches, visited Buddha Mountain, and interacted, up close and personal, with rescued elephants at the Elephant World Sanctuary (an optional activity, but one of the highlights of my trip!). The hotels were lovely, and the breakfast buffets were plentiful and delicious.In Cambodia, Mr. Chai handed our group over to Mr. Sam at the border. Mr. Sam showed us the beauty and history of Angkor Wat and Angkor Thom -- as well as some impressive camera tips that gave us phenomenal photos! He was so gracious, and scheduled a very busy day in a way that we were never exhausted by the heat. Mr. Sam introduced us to 2 amazing restaurants for lunch (one, a hidden gem that had only recently opened -- the Royal Theatre Restaurant -- is a do not miss experience). The following day we visited Tonle Sap Lake and the floating village (optional tour), and on the way back, Mr. Sam made an unscheduled stop at a Lotus farm, where we got some amazing pictures. As we were leaving the Thailand/Cambodia tour a little early, Mr. Sam made sure we got to the airport in time to catch our flight to Vietnam. This was not technically part of his job, but he was so accommodating and wanted to ensure a stress-free transition to private travel for the last 2 weeks of our trip.I would definitely use InterTrips for my next tour in their part of the world. I was impressed with their efficiency, organization, and one-on-one personal customer service -- from initial contact through the end of our trip, and would highly recommend them for this tour!

Since my husband and I had an awesome experience on our last trip to Japan with Intertrips back in 2020, we decided to do another for this year in March but this time as a private tour with our Family and close friends to Japan. As always Intertrips delivered exceptional service from beginning to end. They were very good at communicating and were always available to answer all of my questions. We loved all the hotels we stayed at and all the optional tours we went on along with our guides. Everyone in our group loved it and is already looking forward to doing another trip with Intertrips. Thank you Intertrips, especially to Wendy! You’re so awesome at what you do!

I used Intertrips for a special deal to Korea. They were very helpful booking the trip, and of course getting my money. However the communication after that was a problem. Trying to get any information on the included flights for the tour was quite difficult. We did not get it in a timely fashion. The tour was basic, they arranged flight, transfers, hotel, included breakfast, and a city tour. It turned out the hotel was in a good location, but the rooms were very small. The breakfast was a box breakfast each day, which we could not eat as it was frosted flakes in a cup, a sugar roll, sugar drink, and milk. After the city tour the guide wanted to be paid for the tour. Even though it was included, some people paid the guide again. I tipped the guide, but said the tour was included. It was quite uncomfortable with the guide saying we needed to pay, even though I showed her the written proof of the tour being paid. She said the tour company was not paying her. It was very upsetting to experience that. Besides that, there was no interaction with the tour company or any guide or organizer. We did get picked up for our transfer back to the airport, and got home. So yes, they got us there, and back, but it was so stressful I doubt I would use this company again unless there was the biggest sale and best bargain of the decade, with a legitimate airline and hotel.

My return flight, they scheduled me to return at 9pm at night. Checkout for the hotel was 11am. I called to complain and he said it was too late I should've noticed it on my itinerary when I first got it. I informed him that was why I paid them to set up my trip or I could have set it up myself. Unfortunately it was too late to cancel my trip. I was in a different country by myelf and had to spend 8 hours at the airport alone. So be mindful and check your itinerary the day you get it. The customer service guy and the supervisor were extremely rude and could've cared less. They really were rude for no reason, I still don't understand why they talked to me the way they did. And when I told them I was writing a review and not using them again, the manager said, good. So here it is and I am tired of giving my money to companies that don't care about the consumer.