Best cab company I've dealt with. I'm a hotel desk manager and they are my go-to taxi. Note that it is best to make a reservation the day before. Unlike New York, they aren't just cruising...

I called to reserve a taxi for my sister who was getting into Grand Rapids very late. The operator was very helpful and said it doesn't matter how late because there are always taxis available....

Literal garbage. Requested a cab for 10:45PM, and then was told that there's no available drivers after waiting 30 mins. Left stranded and had to wait 30 more minutes for a lyft to be accepted.

On October 23 2022, the Metrocars driver was 30 minutes late for a 4 AM pickup and arrived complaining to me (the customer) that 4 AM is too early for a pickup. Of course, the company...

No call no show! I had to call them and ask where they were. They told me a driver will be there in 25 minutes which means 35 minutes late from my scheduled pick up time!! Inexcusable!!! Had to...