Our group, King's Highway stayed at Canopy by Hilton in Philadelphia for two nights from a bus trip from Texas to Philly, DC, Boston, New England, Cleveland and back. With the exception of poor access for a tour bus, the hotel and staff were awesome. Two of our favorite employees were in the breakfast area: Katy and Rachel. Our senor citizens absolutely loved them and they were exceptional to take care of our group even though the first morning was hectic because the Sales Team did not inform the breakfast folks (neither the cooks not the staff) but they took really good care of us despite the setback on time. It did make us a little late for our tour in Philly, but had it not been for these two it would have been a disaster. Tom Walters, owner of KH

We booked through Amex PLT experience, stayed at the top floor PH. Modern hotel, staff are all very polite and professional. We also had breakfast daily at their restaurant, sunday morning, they did not have enough staff and service was lacking. Could improve. We really love that there is a water filter machine on our floor. Not sure if it is on every level, we do drink alot of water. Room was clean and modern, tend to be smaller by size. Wifi was adequate. Location is great, 1 block from Readings market.

Great hotel in the heart of town. Upper floors provide a nice view of the city. Friendly staff and impeccable service

Subject: Formal Complaint: Unacceptable Valet Service and Front Desk NegligenceDear Hotel Management,I am writing to formally report an unacceptable experience with your front desk and valet parking services during my visit today, June 8.At 2:41 PM, I handed my valet ticket to your front desk staff to request my vehicle. The automated Flash Valet system confirmed the request and stated the car would be ready in approximately 20 minutes (ready for pickup before 2:58 PM).After waiting in the lobby for over 40 minutes, my car had still not been brought up. When I approached the front desk to ask for an update, the staff took no initiative to investigate or resolve the delay. Instead, they dismissed the issue and simply instructed me to go outside and check with the valet attendant myself.When I spoke with the valet attendant outside the main entrance, I was shocked to be told that my car had simply been left parked down at the end of the street corner. Neither the front desk nor the valet staff took responsibility for delivering the car to the entrance or notifying me that it was supposedly ready down the block. I was left waiting pointlessly in the lobby for nearly an hour, only to be made to track down and retrieve my own vehicle from the street.Paying for valet service comes with the basic expectation of professionalism, vehicle safety, and timely delivery to the main entrance. The complete lack of communication, accountability, and customer care shown by both the front desk and valet teams was deeply disappointing and frustrating.I expect a full refund of any valet parking fees incurred today, along with an explanation of how this failure occurred and what corrective actions management will take to ensure guests are treated with accountability.I look forward to your prompt response.Sincerely,

Canopy by Hilton captures the eclectic charm of Philly with its historic architecture and funky design. A standard king is spacious with high ceilings and bold palettes, although the bed could be firmer and the shower pressure stronger. Other annoyances include the steep incidental deposit, the loud HVAC fan and the need to keep curtains drawn given the proximity to adjacent buildings. For first-time visitors to the city, however, it's hard to beat the location. In addition to easy airport access via Jefferson station down the street, most attractions are a quick walk or Septa ride away. The hotel is also conveniently surrounded by an array of grab-and-go options, from local delights like Miller's Twist pretzels at Reading Terminal Market to healthier snacks at Mom's Organics and Trader Joe's.