We couldn't be happier. It started with the initial call to consider the change. Our phone conversation was with a knowledgeable representative who was very professional and easy to understand....

I had an install done previously by Tony L. He was professional in his work, but I personally found him to be quite condescending and arrogant. He was also defensive when I asked questions. I'm...

I chose Smith Thompson based on their strong reputation, which made today's experience extremely disappointing. I cleared my entire schedule for a 1-5 pm installation window. After calling twice...

Signed up for both home security and pest control. So far so good! In terms of home security, once morning without thinking (and forgetting I hadn't get turned off my alarm system), I let my dogs...

Terrible customer service! We couldn't figure out what was wrong with our alarm. We called them but couldn't find a 4 hour window for us to be home. So we just cancelled it. I called to get them...