When we got back around 8am . The family and myself was tired. We parked here for convenience yet we get to the pick up spot and wait in line just for them to tell us they can't find our keys. Me and my family had to wait there over 30 mins till someone found the keys. You would think since your business is to park cars and have them ready upon arrival there would be a system in place to have the keys where they need to be. You can only blame the supervisors and management for lack of accountability.

*UPDATEOutstanding Service from JeffI am updating my previous review because Jeff from the management team completely resolved my issue. After discovering that my cologne had been taken, I contacted the company and Jeff handled everything perfectly. He took the matter seriously, investigated the situation, and fully replaced the stolen item. While the initial incident was frustrating, Jeff's quick accountability and excellent customer service completely restored our trust.————————————————————————-I am extremely disappointed and angry with the valet service at San Antonio International Airport (SAT). I trusted the valet staff with my vehicle, and a staff member stole an expensive bottle of cologne out of my car. Theft by the very people hired to secure your vehicle is completely unacceptable. Management needs to investigate their staff immediately. Be warned: do not leave any valuables in your car if you use this service. I will be filing a formal complaint and a police report.

I am extremely disappointed and angry with the valet service at San Antonio International Airport (SAT). I trusted the valet staff with my vehicle, and a staff member stole an expensive bottle of cologne out of my car. Theft by the very people hired to secure your vehicle is completely unacceptable. Management needs to investigate their staff immediately. Be warned: do not leave any valuables in your car if you use this service. I will be filing a formal complaint and a police report.

Just a warning to others — I had a really bad experience with Fly Away Parking Gatwick, booked through Compare Parking Deals.After my holiday, I picked up my car and found damage to the rear bumper and left wing, my dash cam had been unplugged, and the inside was dirty, like someone had been using it.On top of that, they brought my car to the wrong terminal, even though I clearly said “South Terminal.”I’ve filed a formal complaint and asked for compensation, but so far still waiting for a proper response. Really disappointing experience — I’d be very careful using this company.

What is the point of prepaying for our vehicles if we have to wait an additional 30 minutes for them to be retrieved? I prepaid $10, just to find my car missing and a completely unprofessional and confrontational employee, Edmund, requiring me to give over my phone to get my vehicle 30 minutes after prepaying in full. WHAT IS THE POINT?Perhaps, Metropolis should take over valet as Fly Away continues to be completely incompetent at managing even the basics of operations and customer service.