TLDR : Stay far awayWe arrived to pick up our bikes and when they were turned on they were less than half battery. When I questioned it he said that they would make it on the route we were going to take no problem. We used them as instructed and my bike died quickly and didn’t make it halfway through our journey. I just used it as a normal bike for the time being until my girlfriend’s bike died as well. We called and they came to bring us new bikes but took over an hour to get to us. The bikes we had were not as nice as the ones we originally had. When we got back to the shop they asked how the rest of the ride was and I mentioned how the bikes weren’t as nice as what we originally had and he said those are the DC bikes and not as nice.He told me to reach out to the email address to request a refund so I did. I told them of our experience and they said the bikes were fully charged and we didn’t use them correctly that’s why they died so fast. I also mentioned how the bikes weren’t as nice when they were replaced and they also said they were the same exact model. (Both of their statements were straight lies). I requested to speak to one of their higher ups and they have refused to respond to me for the last 2 days.

We rented electric bikes to cruise around Alexandria and nearby trails for a few hours with a local family member. The bikes were adequate. They had plenty of charge. We could make them move. They did not fall apart. However, we too got only a small gear bag for the handlebar, and no pannier or basket. We barely managed to strap purses precariously with bungee cords. But the pick up experience was awful. They required us to use our cell phones to read and sign a waiver. It started with a QR code. Next came creating a member account, which we did not want to do. Then we had to receive an authentication code via email or SMS, and if we gave the landline number or could not read email on the phone, too bad. Finally, we were charged $1 to hold our QR code. We were very close to walking out. We just wanted to read a waiver on paper, and sign on paper. To cap it off, the rental was more expensive than Capital Bike Share, even for several hours. I expect our family member won't make the mistake of taking guests to Unlimited Biking again. I suggest you don't either.

The staff was very friendly and gave great instruction. We rode on the Vernon trail for 2 hours, very comfortable and wouls definitely use this again.

This was a difficult experience to rate. I can see why some previous reviewers have left such negative reviews so I've settled on 3 stars and will explain in a bit more detail to help future buyers make a considered choice:THE CYCLING SIDE OF THINGS1. Riding to to Mount Vernon was a great experience. My husband and I are road cyclists so are comfortable with different types of road/trail terrain and can ride in all weathers. The ride took us 45 minutes each way. However, the trail was undulating, with some tight turns and tree roots which made it bumpy. This could be a challenge if you're a casual cyclist.2. 10 miles each way is a lot in the heat of summer. Wear fitness clothing and take plenty of water. Some parts of the trail were in the shade, not all.3. We did not have problems following the trail. It was well signposted. There were a few parts where you had to ride on the streets, but this was in low traffic areas and only required the same level of vigilance as if you were a pedestrian crossing a street.4. The bikes were smooth running but not particularly clean, and were well used. The lock we were gave was too small to lock the bikes at Mount Vernon and we were only able to secure the bikes as a guy from Bike and Roll (i.e. a different company) happened to be there and gave us an extension cable.THE MOUNT VERNON SIDE OF THINGS1. Visiting Mount Vernon was an excellent experience and we'd highly recommend it. We were there for 3 hours.2. We did not have any problems with the ticketing issues other reviewers have mentioned. Our tickets were scanned when we arrived, and we were able to get timed mansion tours for the time slot 40 minutes after we checked in.THE BOTTOM LINEIf you have a good baseline level of fitness and a whole day to spare, this is a great tour.

Awful experience. First issue, 20% discount did not work. I made the mistake of booking Mount Vernon first, then with that it recommended Unlimited Biking with a 20% discount. Bike check out person told me I had to take it up with the main company to resolve, he couldn't help. Went to Unlimited Biking, didn't get the 20% and I've been trying to work with the company to no avail. At $304 for renting 4 bikes, 20% is a pretty significant chunk of change. We were promised baskets and maps, no maps, no basket. You get brief verbal direction and a small pouch. We muddled through getting to Mt Vernon, but it wasn't completely clear in some spots where to go. We rented eBikes, hurt our rear ends like no tomorrow, actually the pain went into tomorrow and the next day, the seats are very bad. One eBike stopped working and turned into a regular bike, company refunded me $29 for that, but still haven't seen the 20%, I'm told I will get it now on a 'future rental' though I was originally told they would issue me the credit now. There will be no future rental. I will not use this company ever again- and I am not one to do negative reviews. I just feel in this case, it is 'renter beware.' If you rent from them AND you are going to Mt Vernon, take advantage of the package deal if you must rent from them. I would also evaluate the bike seat and see if you think you can take it for 10 miles up and back on bumpy bike trail and see if they have a bike with more cushion.