Customer service reps are not available when I call. Service manager was not able to assist me in getting a new cooler when I went from large to small bottles. Customer service rep ...language...

I have lost my trust in Costco. They had Primo there, so I signed up for a white, top loading machine. Yesterday it arrived, but it was black and not top loaded. Not even the machine I...

While my Mountain Valley Water quality is still top notch, once Primo acquired my local Miami distributor, service and delivery went from an excellent 5-star experience to an unbearable 0 star level.

I wish there were a lower category than one Starr. Do not, absolutely do not get water Delivery with his company. They deliver water. When you don't ask for it, they won't take the water back once...

They discontinued my water delivery because they claimed that I had not paid. I provided proof of payment via their online chat and they rudely left the chat.