My friends and I stayed here for two nights while in St. Louis for a concert. A few hours after our arrival, we realized that there was no hot water in the unit. Zen at Bordeaux doesn’t have a physical front desk in the building. Instead, you have to submit a ticket/request via a virtual system. It took several hours for maintenance to show up to “fix” the problem. The maintenance person instructed us to give the water heater at least 30 minutes to heat up. After three hours, the issue never resolved and we circled back around to ZenCity via their virtual system. After no response, I reached out to them via phone and was told that maintenance would not be returning to fix the water heater and that they would be unable move us to another unit due to them being booked to capacity. In addition to issues with the water heater, the check in process was extremely convoluted and we never received instructions on how to prepare for checkout. Do yourself a favor and just stay at a hotel. Avoid this place at all costs!