Horrible pain in my lower back Brought an employee and paid for his massage too. Was supposed to have a 1/2 hour credit since the last massage was cut short. Arrived , even signed up for the monthly program and waited. Everyone else went back except me. By that time I would have only gotten another 1/2 hour massage due to time. Cancelled everything and walked out in just as much pain as I walked in.

On April 21st, I booked a 90min massage with Emmelynn specifically at Murphy Marketplace because I wanted a long, deep massage after a rough month at my work. This was the worst service experience of my life.From our first minute together, Emmelynn began by insulting me -- joking about how I'm dehydrated, sedentary, and lying about any activity or diets I said I had. She continued to berate me for the entirety of the appointment. She dug into my mental health concerns saying I should stop taking my anti-depressants and get vitamin shots. She insulted my weight and told me to get on a keto diet to reduce my fat. She mocked my age and said you're so naieve and giddy you remind me of my daughter in law. The whole time, Emmelynn would talk at full volume and disrespect me piece by piece -- not quite relaxing.I specifically and repeatedly asked for firm to deep pressure. Emmelynn would repeatedly laugh at me and say no one ever knows what that means the deepest I'll go is medium because I don't want you complaining to someone about how I hurt you and you're so sore. She would ask me if her medium pressure hurt and when I'd say no, you can go deeper in that spot, she would say You must be some kind of a masochist. and then not even go deeper. For an hour and a half I had my health, appearance, life, and attempt at relaxation torn apart infront of me for her own entertainment or something. This is an emotionally charged review but it's because this experience was one of the most uncomfortable experiences I've had. I was naked -- emotionally and physically, and demeaned in a dark room with a woman who made fun of my entire being. This was a $180 service. I was so shell-shocked and on auto-pilot by the time of checkout I paid, tipped, said it went fine, and left to sob in my car for an hour. More than a waste of money I feel like it was stolen from me. Just a despicable service and I am now loudly telling everyone I know to avoid Massage Envy, the Murphy Marketplace location, and especially Emmelynn. I don't think a lifetime of free massages could ever make me go back to this company or location. Just a horrific, dehumanizing experience.

I recently visited this facility and while it is beautifly set up the massage left much to be desired. The check in out process was quick and easy and the staff were friendly. My massage just left me feeling ok and not great or relaxed.