I stayed at the 4 Points Sheraton recently for a class reunion. My experience was great from start to finish. The young woman at the check-in desk greeted me with a lovely smile and had me checked in quickly and efficiently. My room was large, clean and well appointed. The hotel was clean and very conveniently situated.The hotel provided a catered dinner for our group of 28 and, I must say the food was freshly prepared and delicious. All the staff I encountered were pleasant and helpful. I would return in a heartbeat.

Hotel clean and well furnished rooms ..however the bar and dining service was absolutely dire took over 2 hours to get very poor quality meal and gave up trying to get drink at bar ..This hotel is out of Albany centre so our group was using hotel amenity ,clearly they could not cope with groups

I used to live in the Capital District for many years before moving to South Carolina. I often difficulty in finding a quality hotel I want to stay in. My wife found the Four Points on line, it had a the amenities we were looking for. We stayed a week in a modern, clean room with fairly quiet A/C ( lol). The staff was great. I want to commend to commend one of your front desk clerk, Rondell. He was very personable, professional, pleasure and genuinely attentive. I even called the hotel after I got back to SC with a billing question and I ended up speaking with Rondell yet again. He answered my question and resolved my issue. I was impressed with my time at the Four Points and will recommend.

Our stay was comfortable overall. The location was convenient and made it easy to get around. The property was clean upon arrival and matched the description accurately. The restaurant was an fantastic, good food and good service.

This hotel deserves a -5 ratingFortunately we only endured 1 night here whilst on a tour. Its awfulTurn the noisy aircon off but the noisy fan keeps going and its impossible to stop it We tried 2 rooms and it was the same in both. 234 and a 3rd floor room.The 'restaurant' was a joke. They opened at 7 pm closed it at 7.45 pm as they had run out of food.....Asked for duty manager. Not available as gone home..Asked who was in charge ? Blank look.. Suppose there had been a fire ? Cannot believe its part if Marriot..This hotel was noted on our itinerary weeks ago so they knew the when the tour would be arriving...