I took my son to the location in Nampa Idaho. He did have fun but what was terrible is that when I signed him in the persons who worked there did not make it clear that I was joining a monthly membership. Only 6 months later I realized that my credit card was being charged $20.13/ mo. I only took my son there once in September. Had I known they were signing me up for a monthly charge I would have NEVER gone. When I explained my case and that we have not been back their answer was Well you signed the contract so too bad. I agree that I signed the contract, but they should have workers that make it very clear that is what you are doing. I chalk this company being up there with the likes of PAYDAY LOANS, Slimy Used Car Salesmen and LOAN SHARKS! I will NEVER recommend a place like this to any family. They don't care about families or kids only money. Don't give them your money. If you do you just might find out later, you signed a month membership and end up giving them more money than you ever wanted or could afford. God have mercy on their souls!

Terrible place to get any kind of service. I wanted to order a pretzel and a water. I stood there for a good ten minutes while three staff members stood there and chatted. They didn't even look at me. Finally, one asked if I was waiting for food and said no I want to order. I ordered and was told they were out of water bottles. I was charged 8.99 for a pretzel and a cup of water that was small. I was then told it would be about 20 min for my pretzel to be done. 20 minutes later I went back to get my food and was told it was not even started as they are short staffed. Several young kids are just standing around. The kid who helped me rolled his eyes at me when I became frustrated. For someone who works in customer service and is a manager I would never allow my staff and business to be like this. Ill never bring my kids here AGAIN and will be letting others know the terrible service I got out here. Terrible way to run a business.

They do not accept gift cards for memberships, they started my membership up without my permission and when I called I was told I had to go on their website to deal with it. I asked to talk to someone else and I was forwarded to an unknown voicemail. I never received a call back. I cancelled my membership online and I am still being charged monthly. Their staff was extremely rude to me about the whole situation. I will not be taking my children to defy again. Now my bank has to get involved to stop the reoccurring charges

Very fun and addictive jumping they are very helpful staff! I would highly do it again! I would love it again!