We appreciated the service we received from Ottlimousine. The car was clean. The driver arrived to our pick up location early.

We purchased a ride to the Airport for my daughter and husband going Europe on their honeymoon . The driver never showed up. We had to call and she was lost. We told her we would meet her and she said she cancelled their ride. They almost missed their flight and we had to rush them 45 minutes to the airport, William never ever initiated anything!! I had to ask for an apology, and here we are months later no refund. He said they switched companies and would try to process and every time I asked for an update nothing. Today when I notified him I would do a review and file a case to get our refund he said he will prepare his lawsuit against us. This is not a good businessman. He should have taken care of this that day to process a refund and calling us with updates. I have never written a bad review before but it is clear he has never had any intention of returning our money . How disappointing that there are people in business that don't know the word Customer Service and doesn't care we are out dollars. I see his responses never his fault with other clients who complain. A real professional would accept the mistake happened and pay us back. PLEASE DO NOT USE THIS COMPANY. SOUNDS LIKE IF ALL GOES ALRIGHT THATS GREAT BUT IF THEY DON'T SHOW UP AND YOU PRE PAID, YOUR OUT OF LUCK.