Stayed here for 3 nights last week, when we walked in we found a crumpled up water bottle on top of the safe. Didn't think anything of it and just threw it away. Then went into the bathroom and found out that was even more disgusting. The toilet had residue from what must be the previous guests that stayed in the room. Then we needed more towels and were questioned why we need more towels. The room was 2 queen beds and sleeps 4 and we had 4 people. We were only provided 2 towels which is normal, but I didn't think I would need to answer reasons as to why we need more towels. I told her there is four of us in the room and she continued to ask questions as to why we need more. Did she expect us to share? Which would be just as disgusting as the way we found the toilet. Would not recommend this hotel to anyone!

Booked a king suite, and it was huge with a great view up East Washington to the capitol. Very clean and nicely appointed. Staff was helpful. We will return.

Hotel is fantastic, but the restaurant is even better! Chuck the bartender is hilarious, observant and the best bartender I’ve ever had! If you’re not staying here go to the headliner restaurant and hang with Chuck you’ll thank me later!

This hotel was not up to par with other Hotel Indigo I've been to, that's for sure. I tried to check in early so they would just notify me when the rooms are ready but the girl was snippy with me and told me no it can't happen. I've never ever had any problems with any other hotel in US or across the pond to be able to check in early and just get notified when room was ready. Found that kind of weird. Area: Great area and right across the street from Progressive Field and near Rocket arena. Very walkable to lots of restaurants and bars. Parking: Ridiculously, $54/night and valet service is slow and lines of cars out in front with no valet guys around at all. Not sure if they only had one guy working or what. There's a parking ramp across the street but beware you have to pay every time you go in/out and when there's an event in area, it may very well be full depending on the time you get there. Elevators: They are the slowest elevators I've probably ever been in and only ONE is working. Probably why they are renovating them. Luckily we didnt get a room/floor where there were doing work because they were jack hammering very loudly at early hours in the morning. Rooms: We happened to get a wheelchair accessible room (not handicapped) which was nice and big but I could tell it was one of their older rooms just by grungy curtains and doors to bathroom and room were junky. We had to forcefully slam our door shut in order for it to close. The bathroom had old floor and the shower was the most shocking. It was the type of floor that you'd fine in a public pool shower. I seriously wished i brought some flip flops at that point. It was a accessibe shower so there was just a flimsy curtain that you shut but it obviously didnt stop the water from going all over the bathroom floor. I had to mop up a mess afterwards. The beds were comfortable and seemed clean. The charging ports next to the beds did not work either USB or Plug. That was frustrating. We were very happy we were staying there for only one night because honestly, I dont think I would be able to stay in that room for any more nights. Another thing, the air in the room is not central air controlled by thermostat. It controlled by a unit in the room this is obnoxiously loud. Thankfully, I had an extra pillow for over my head plus ear plugs. *NOTE: Scary thing that happened*In the evening while I was in bed reading and my husband was sleeping, I hear some voices outside our door then knocking on my door. They did NOT say room service whatsoever. They pounded again not saying anything and as I was reaching the door a man tried to get into the room. I slammed the door shut and yelled at him, he tried to open it again and I yelled again. At this point, by husband is getting out of bed (he didnt hear the knocking) and went to the door. The man at the door asked if we requested towels (we did NOT). After that, the man left and nothing else happened. I thankfully, had deadbolt and door gaurd placed on our door like I alwasys do but this door could have easily been kicked in due to the quality of it and the filmy saftey locks. I have no idea if this was suspicious activity or was really just an honest error on one of the staff's behalf. It was a scary situation indeed for me and I'm glad my husband was there with me. Needless to say, I will not be back to this hotel. I'll gladly spend more money to stay at another hotel a little furter from the arena/field than deal with this place again.

One of the worst hotel experiences I’ve had and completely inconsistent with what I expected from an IHG property.Issues experienced during our stay:• Visibly soiled mattress, bloody and yellow stained sheets - absolutely disgusting• Confirmed King + sleeper sofa room was not honoured despite arriving before check-in• Told our booked room was now unavailable and a rollaway bed would have to work instead of the sleeper sofa (for a guest who is 6’5”)• Hotel renovations were not properly disclosed prior to arrival• Elevators stopped working during our stay and we were required to walk 6 flights of stairs multiple times• Despite someone in our group having a knee injury, we were unwillingly kept on the same floor and not moved to a lower floor• We spent approximately 45 minutes circling the hotel just to access valet because cars were not being cleared efficiently• Returned at 1:30 AM to find the rollaway left unassembled outside our room• Mattress was visibly dirty and stained, including a large red stain• First sheets had blood and yellow stains• Replacement sheets were also visibly stained• Small bugs present in the room• Over 1 hour wait to retrieve our vehicle the next day• Poor communication and service throughoutThe cleanliness issues were the most concerning. Receiving multiple sets of visibly stained bedding and being expected to sleep on a heavily soiled rollaway bed is unacceptable and does not align with the standards IHG promotes.I requested a refund while at the hotel but received no meaningful resolution. Covering valet and issuing 5,000 IHG points may address part of the parking inconvenience, but it does nothing to address the sanitation concerns and overall experience.Since checkout, the hotel has been largely unresponsive and emails to the General Manager have gone unanswered.Overall, this stay fell well below basic hospitality, cleanliness, accessibility, and guest service expectations.Left feeling absolutely disgusted with the property and the health concerns left right and centre - and nobody communicates back now that we’ve checked out from the hotel.