Dear Management,I have always been a loyal and trusting customer of your establishment, but I am deeply disappointed and upset by the experience I had yesterday when I attempted to sell the gold bars I had purchased from you.After completing the transaction, I was assured that a same-day wire transfer would be made to my account. However, the payment never arrived. When I followed up today, I was told that my bank had refused the payment—an explanation that is both absurd and highly unprofessional.When I suggested an alternative method of payment, such as issuing a check, I was informed that the “boss” was unavailable and that I would have to wait until tomorrow to receive it. This lack of urgency and accountability is astonishing, especially in today's business environment.What if I had urgently needed that money for a life-or-death situation? How can you treat your customers, particularly loyal ones like me, with such disregard?Not only have I lost trust in your business, but I also missed out on a significant investment opportunity due to the misinformation and lack of care shown by your team. For years, I have been a good customer, never asking questions or causing any inconvenience, and yet this is how I am treated.I am heartbroken and frustrated by this experience. Moving forward, I will no longer buy anything from your establishment and will advise my family and friends—over 450 people in total—not to do business with you either.It is truly shameful how this business treats its loyal customers.Sincerely, You Know, WHO :(

We were in this area for gold shopping and Tanishq did not have lots of options in Men’s rings/bracelets. I checked Malabar. They have an impressive collection of Men’s items, especially bracelets. I did not look out for women’s items, but at first glance, it looked like they know what to keep to tempt Indians.I was interested in bracelets and Reshma shah helped me a lot. Gold shopping takes time, checking- trying- whether it suits you or not, etc...I was confused between 14 grams and 22 grams ones, here Reshma did not force me to buy a heavier one (unlike other sales agents), she has given the suggestion and finally, I bought one. I took some photos and sent those to my wife (you need your wife's approval on gold shopping… kidding… (no, I am not)).A few stores in the area won’t allow taking photos of their gold items but Malabar did.Finally, I bought it for $1075. There was a negotiation in making a charge, and by default, Malabar charges more than its competitors so be mindful of it.The store is located at the prime spot so you can’t miss this. It has 3 locations in the USA- New Jersey, Chicago & Texas