Very disappointing experience. We stayed at this hotel for 7 nights, and unfortunately, the entire stay was filled with unnecessary inconvenience.When we arrived to check in, we were told that the room we had specifically booked was not available. We were never contacted ahead of time to inform us of this change. Since we checked in late, there were very limited options available, and our family was forced to stay in separate rooms.What made the situation even more frustrating was that there was no manager on duty. We were told the manager only works Monday through Friday from 7:00 a.m. to 2:00 p.m. The front desk attendant was very friendly and helpful, but there was only so much she could do without management approval.We were told that our stay would be discounted because of the inconvenience. However, when we checked out, we found that only 1 night out of our 7-night stay had been discounted. Considering everything we went through, this was not a fair resolution.The inconvenience continued throughout our stay. The next day, we had to move one room, and the following day, we had to move the other room. While we were out enjoying our time, we received calls asking us to return and move our belongings by 2:00 p.m. Having to pack, return to the hotel, and change rooms multiple times was extremely disruptive and took away from our family’s trip.The front desk staff deserves recognition for being kind and trying their best, but the lack of management availability during evenings and weekends is a major issue. Guests should have access to someone who can make decisions when problems arise.We expected the room we reserved and a smooth stay. Instead, we experienced poor communication, multiple room changes, unnecessary stress, and inadequate compensation afterward. We believe a fair resolution would have been a refund for at least 3 nights of our stay.Unfortunately, because of how this situation was handled, we will not be returning. We hope management takes this feedback seriously and improves how they handle reservation issues in the future.

Not at all horrible, but not up to the level of other mid-priced hotels in the Dulles area. The shuttle service was very good, with an option to go to the nearest Metro station, or to the airport. Everything was clean, looked fine and smelled nice. However, it is much more suited to long-term stays. Not at all ADA accessible.Want your linen changed: do it yourself. Bring it to the office for a new set. Weird breakfast offerings some days, and an extremely cramped toilet: you can’t close the door unless you step into the shower! There’s no indoor or even covered access to the main building. Five separated buildings with open-air stairs and unprotected sidewalks, so if the weather is wet or cold, you’re SOL.So, never again for us.

I was traveling home from overseas and needed to overnight in Dulles before catching the final flights home. The Sonesta ES Suites Dulles Airport was perfect for us. Catching the complimentary shuttle was fast and easy. The desk staff were super friendly and helpful. The suite was spacious and spotlessly clean. Would be ready to stay here again any time.

I cannot say enough about the exceptional service we consistently receive from Mary Raza at Sonesta Suites in Herndon, Va. From the beginning Mary went above and beyond to ensure every detail was acknowledged and taken care of, making us feel valued and supported as guest. Mary’s dedication to her customers is unmatched—she not only anticipates our needs but goes out of her way to always make my experience seamless and stress-free. It’s rare to find someone so genuinely committed to providing the highest level of service, and Mary truly embodies excellence. She’s a remarkable asset to Sonesta Suites, and her exceptional care makes all the difference! Thank you Mary!!!!!

Close to Dulles. Big, spacious suites. Quiet. Clean. 15-20 minute walk to restaurants and shops. Breakfast included, but weak - limited options and dull.Free airport shuttle, but it took me three calls and 35 minutes to get picked up (after they say 10 minutes on each call). Front desk was left unstaffed with a handmade Back in 5 Minutes sign. Good value.Overall, the suite felt dated and worn. Odd shaped spaces. Multiple buildings so it felt like staying in a condo complex. I would stay again if I had another meeting again the area.