Wasn’t going to leave a review, but the company sent me a « how’d we do » and I gave honest feedback, so they sent me a follow up from customer service telling me my experience was my fault so no compensation without any follow up questions, so now I’m putting some energy into a review. Booked through United Packages to Las Vegas on 8 May. Car was arranged for pick up at 11:50 for 10:50 flight arrival. Flight was early so I called their number to see status of driver. Was told to go to pick up spot and they’d update me. Waited 30-40 minutes for update. No update. Waited another 20 minutes with no update from dispatcher (60 minutes at this point outside in Vegas in mid May…it was hot). Finally driver texts me with a picture of traffic saying he would be 20 more minutes (past actual planned pick up time). Wife and I gave up and took cab as we didn’t want to wait 80 minutes total outside. I did tell them I was giving up.I get our flight was early but the instructions do say the driver will track your flight and all I needed was someone to say the driver can’t make it until the planned pick up point and I would have just taken a cab, but couldn’t get that.Transfer back to hotel was on time with a dirty van and the driver texting while driving the whole time. Anyways, truth be told, it is waaaaaay easier to just take a cab at the airport (and hotel for that matter) as there are tons and you are not on a schedule or have to rely on anyone. Fares are regulated, so probably not much more expensive that these folks.Like I said, writing this review is not worth the $20-30 I lost, but when they asked for feedback and I gave it, this was not the reponse I expected from a company looking for repeat business and irked me enough to share. I’m not normally a below five star review guy.

Mozio was great both from the Las Vegas Airport and back. Both drivers contacted me plenty of time in advance with very detailed information. Being new to Las Vegas it was enjoyable to not have to worry about how we would get to our resort. Round trip for 3 people and all our luggage was about $60. I would definitely recommend!

The website says they wait for delayed flights. I got delayed in Denver for 2 hours. I called all 3 numbers and each time was hung up on. I get to vegas and there is no car. I call and say I can’t find the driver. After 10 minutes a very angry man tells me the driver waited an hour and is now too busy to come back for me. I said so you don’t wait for delayed flights like your website says and he yelled that he didn’t care what the website said. After I hung up I ordered another ride share company and canceled my return trip with mozio. This is not the first time mozio has left me with no ride. Don’t use them. Another ride share costs the same money.

I planned my trip to Las Vegas in March of 2023 and I added this service in hopes it would make my transport from the airport to my hotel and vice versa, go as smoothly as possible. I experienced no issue with them until the time came for me to actually use the service. I arrived at the airport, picked up our luggage and headed to where the email says to go to meet with your driver. I waited until 15 minutes after my scheduled pick up time. In that time, I did not receive any kind of notification about what type of vehicle to look for, who my driver was, or anything similar. After the 15 minutes, I called the customer service number that was on the booking email and that number was not a working number. I had to google their phone number. I called and waited on hold for someone to answer my call for well over 30 minutes. I spoke to someone who has zero customer service etiquette. At first, she couldn't locate my information. When she finally did, she put me on hold to attempt to reach the driver. While I was on hold, the driver did contact me, but to tell me they were having car problems and that it will be a few minutes late. The customer service rep returns to the phone to tell me she cannot contact the driver. At this point, I ask her to cancel and issue me a refund. She informs me that I cannot cancel because its past the cancelation window so therefore she cannot issue a refund. I reminded her that the driver they assigned to me, has yet to pick me up and probably will not due to their vehicle issue. Being that I was not getting anywhere with this customer service rep, I politely ended the call. I just decided to order an Uber and deal with it later. While doing so, the driver reached out to me again, saying that they cannot come and also cannot find another driver to respond and that they will request a refund on my behalf. This experience was completely unacceptable and it didn't have to end with a negative review if the company had been more capable operating their business. There was zero communication on their part regarding who was coming or what type of vehicle to expect. My mistake was in thinking I'd receive a notification upon landing and the closer it got to my scheduled pick up time. This company needs better customer service skills. The agent I tried to work with presented herself like she had no clue on what she was doing. I immediately canceled my return ride to the airport and requested a refund on that. Rarely do I have to post a negative review, but when I do, I try to also mention at least something positive. Unfortunately with this experience, I cannot. At this point, I am waiting on a full refund from the company, so I remain hopeful that that will process much smoother than the service I ordered and did not receive. If you are considering using this company's service, please proceed with caution and if you do decide to use their service, I wish you a much better experience.

We made a reservation for a vehicle when we arrived from the Las Vegas airport.When we got back on the plane around 8:00 pm, the captain told us that the plane had an engine failure and that we would have to change planes with a 3:30 am delay.We informed the driver, who didn't want to pick us up given the late hour.We wrote to assistance to explain our problem, but Sofia MENDES from assistance didn't want to reimburse us because we wouldn't comply with the cancellation policy.