I booked a massage for today at 4pm by phone. The person I spoke with confirmed my reservation and didn't ask for my name or number. She just said see you then as I was about to provide my information. I showed up at 4 and it turns out she'd double-booked and canceled my appointment without telling me. I'd left work early to deal with a back issue and was out of luck. No apology. I'd booked through my work phone and she'd called back to confirm but she never got past the receptionist. If she'd taken my name and number instead of hanging up when I booked there would have been no issue.Totally unprofessional and the location seems very suspicious. I'm unsure this place is licensed and will raise the issue with the state.