It's amazing that this hotel still ranks above 4 stars. If I could describe the property, aside from the lobbies, I'd say motel 6. It's clear that this property is old, but was recently remodeled on a budget. Everything is cheap - from the flimsy side tables that are made out to be nightstands, to the terribly ugly flooring in the rooms, to the wardrobe/microwave holding curio thing. The bathroom was dirty - with hair everywhere and many surfaces appearing to not have been wiped down. The bathroom sink was leaking, but I had forgotten to notify the front desk to notify maintenance. I'm not sure how it could've been missed before my stay - as the floor had an obvious and growing puddle. Breakfast was pretty stupid in my opinion. The Four Points side had the same exact breakfast as the Fairfield side, except we needed coupons to redeem for breakfast. Whoever designed the booths in the breakfast area must have a tall torso, because it's hard to reach the table without sitting on an extra cushion if you're a normal human. Lastly, parking is a nightmare. The parking lot is NOT large enough to accommodate two hotels. I got the second to last spot. I'm wondering where everywhere else parked. I also wasn't a fan of the location as there were many interesting characters at the gas station next door at night, and in the McDonald's parking lot across the street. Overall, not great.

We stayed here twice during our road trip. Good location right off the highway. Large parking lot. Friendly staff. Clean and comfortable. The lighting in the room is too harsh. They used the daylight 5000K bulbs instead of warm lighting. I just don’t get why someone picking out bulbs for a hotel wouldn’t know to use 2700k warm lighting. Our 2nd room, the faucet didn’t have an aerator and the AC was loud. With plenty of other hotels in the area, not sure I want to stay here again.

Fantastic experience at this hotel conveniently located off I-40. Hotel was clean, and staff was professional. The arrival experience was a delight with the fresh lobby scent and welcome gift bag with bottled water. I want to give special recognition to the restaurant cook Queta who prepared my arrival dinner and was back the next morning to prepare the breakfast buffet! I’ve traveled extensively over the past 30 years and this hotel has one of then nicest breakfast buffets I’ve seen. Queta does an exceptional job caring for her guests and keeping the restaurant clean for their enjoyment! I will definitely return to this hotel for future travel to the area and highly recommend it to others.

I had the very best experience here at the FourPoints Sheraton on Thursday6/18. I was having an extremely difficult time with my personal computer and the staff was extremely accommodating.Ruby at the front desk went OVER andBEYOND to assist me with printing from her computer. Excellent customer service and kindness is what makes any business succeed! Ruby is truly an amazing person and an ASSET to Four Points here inAmarillo. In addition, after she helped me, I witnessed a customer come in call her by her name as he was walking through the door, the interaction was priceless! Thank you Ruby for your support and professionalism.Keep Smiling and Shining Ruby you are valuable!

The restaurant and bar were amazing and surprisingly delicious! The tv screen was going out and the shower pressure wasn’t great but overall I would recommend this place to stay in Amarillo!