⭐ **1 STAR – ABSOLUTELY HORRIBLE EXPERIENCE! NEVER AGAIN!**I wish I could give ZERO stars! This was by far one of the worst hotel experiences I have ever had.I traveled to Albuquerque for a wedding with my mother, who is battling cancer, and my small baby. I booked my reservation through Expedia in advance and even called the hotel to let them know we would be arriving late. I was assured that everything was fine.When we finally arrived, exhausted from traveling, the receptionist informed me that our reservation had been CANCELED earlier that day!No phone call, no email, no notification from the hotel or Expedia. NOTHING!I immediately contacted Expedia while standing in front of the receptionist, and they confirmed that my reservation was STILL ACTIVE in their system!When I questioned the receptionist about why I wasn't informed when I called earlier, he simply stated that his manager had advised him about the cancellation and that he didn't know anything else.I then spent approximately TWO HOURS on the phone with Expedia desperately trying to resolve the situation. No solution, no alternative accommodations, absolutely NO HELP!Unfortunately, this happened during the Albuquerque International Balloon Fiesta, when hotels everywhere were completely booked.**My mother, who is battling cancer, my baby, and I ended up STRANDED IN A PARKING LOT, SPENDING THE NIGHT IN OUR CAR!**We couldn't get another hotel room until 3 PM the following day. I ended up booking just one night elsewhere and leaving New Mexico as soon as possible because the entire experience was so upsetting and exhausting.What was supposed to be a beautiful trip to attend a wedding turned into an absolute nightmare.What hurts the most is knowing I did everything I was supposed to do. I made a reservation, confirmed my late arrival, and trusted that my family would have somewhere safe to sleep.**How can a hotel cancel someone's reservation without notifying them, especially after assuring them everything was fine?**This was more than an inconvenience. It was a complete failure of communication, professionalism, and customer service.I left New Mexico feeling extremely disappointed, frustrated, and emotionally drained. This experience completely ruined our trip.**I WOULD NEVER RECOMMEND THIS HOTEL. NO FAMILY SHOULD EVER HAVE TO GO THROUGH WHAT WE EXPERIENCED!**

We stayed at the Sonesta ES Suites in Albuquerque at the end of the balloon festival. The staff are very helpful. The location is poor and the hotel old and understaffed.

We stayed 4 nights during balloon festival week and found this hotel to be reasonably close to accessing the airpark and other popular touristy venues. It looks pretty nice on the outside but the rooms and furnishings have not been maintained very well. There also is a severe shortage of parking spaces for the number of units and very inconvenient for all but the front-most rooms. During the festival event, they have the nerve to charge an additional $5 a night to park. Just plain greed because the fee isn't disclosed until after you've checked in. Our room had been damaged by prior guests. The refrigerator door had been beat up, the dining table was chipped badly and worn, there were only 2 chairs, some of the kitchen drawers only opened a few inches making it all but impossible to pull out utensils. We had a couple of coffee filters, 1 packet of coffee, but no coffee maker I the room (apparently removed by a prior guest). There was only one night stand and none of the dresser drawers would stay closed. Only 3 sets of towels come with the room. Asking for more requires an exchange, so if you need more, bring your own. The tubs, although reasonably newer, don't have any safety or grab bars. On the bright side, we did find 2 irons in the room. There are 2 TVs in the room with different remotes, but because they're both LG, signals from either remote affects both TVs. About 10% of the few channels available never tune in and all fox news stations have been removed. Local stations were very good at providing weather and traffic updates. Other raters have noted the complete lack of ADA compliance, which we would agree with. Albuquerque is noted for high crime and lawlessness and the streets nearby this hotel are rife with homeless and needy folks panhandling and sleeping anywhere they can find. Be very careful at night.

I arrived around midnight and immediately felt uncomfortable with the property, especially as a woman traveling alone. The parking lot felt sketchy, and I did not realize the rooms were exterior-entry/walk-up style.Unfortunately, the room was much worse than it appeared in the online photos. There were what appeared to be blood stains on the comforter, a red stain on the carpet, hairs on the bathroom floor, and the bathroom door was visibly dirty.Since it was already so late, I tried to make the best of it and stay. I got into bed around 1 a.m., but from about 1–4 a.m. the person above me was walking extremely loudly and making noises that sounded like furniture being moved. I was barely able to sleep.The final straw came the next morning when I saw a cockroach crawling on the shower curtain. I immediately packed my things and left after being at the hotel for only about seven hours.I reported everything to the front desk. I was initially told a manager would call me, but I never received a call and had to follow up myself.The hotel did refund me for the remaining nights that I did not stay, which I appreciated. However, given the cleanliness issues, the roach, the overnight noise, and the fact that I had to move hotels after only one night, this was still a very disappointing experience and I would not stay here again.

We stayed here almost 3 months supporting our daughter in Albuquerque through surgeries & recovery. We had a very positive experience. Staff were extremely helpful & supportive as we repeatedly extended our stay. Any maintenance issues were promptly dealt with. Rooms are comfortable. The kitchen, with full-sized fridge/freezer & 2 electric burners, made eating out unnecessary. Grocery stores are nearby. In the morning there's a good array of typical hotel breakfast foods, with local touches (chorizo!). The hotel's design is unique, 12 small buildings with 8 rooms each, so the feel is more like apartments than a hotel. Guests are diverse, from families on vacation to traveling work crews. The pool gets lots of enjoyment, as does the picnic pavilion with grill. Never had a problem of noise or inappropriate behavior by anyone in 3 months. Highly recommended!