Stay away from this company, they are SCAMMERS!! Learn from my mistake!!‍♀️

Phones are never answered.Messages are never returned.Never saw a shuttle or a way to get to their location.

If I could give zero stars, I absolutely would.We booked a rental car through Priceline on September 25 for September 26 while we were on a cruise. Unfortunately, Hurricane Nolo had other plans, and our cruise captain announced that the Hawaiian port was closed and we would not be able to make it to the island.We immediately canceled through Priceline. All they needed to do was contact Nu Car Rentals to confirm that we were being honest and had never actually picked up the vehicle. Priceline told us to allow 10 days for the refund. Fine. We understood and waited.Today, 14 days later, STILL NO REFUND.I contacted Priceline again, only to find out that they have been completely unable to get ahold of anyone at Nu Car Rentals. They cannot reach anyone at the Hawaii location or the main phone line, and their emails are going unanswered.Meanwhile, Nu Car Rentals has no problem responding to me on WhatsApp. But apparently, the moment Priceline is involved, they suddenly want absolutely nothing to do with the situation because we booked through a third party.EXCUSE ME?!You accepted a reservation made through Priceline, took the booking, and now refuse to communicate with the company that needs your confirmation to process a legitimate refund? How is that acceptable business practice?I have spent an absurd amount of time jumping through hoops, contacting both companies, repeating myself, and trying to get a simple $65 refund for a rental car we NEVER EVEN PICKED UP.This entire situation could have been resolved with one simple phone call or email. ONE. Instead, Nu Car Rentals is making an already frustrating situation unnecessarily complicated because they apparently cannot be bothered to communicate professionally with their booking partner.The irony is that they CAN respond to me directly on WhatsApp, yet they won't make the effort to resolve the issue with Priceline. So I'm left playing middleman between two companies while my refund sits in limbo.This isn't my job. I am the customer.I understand that we booked through a third party. That does not magically absolve Nu Car Rentals of the responsibility to communicate about its own reservations. If you accept third-party bookings, you need to be willing to work with the companies handling those bookings. Period.A hurricane-related port closure was completely outside our control. We canceled immediately, did not use the vehicle, and followed the proper process. Yet here we are, two weeks later, still fighting for $65.The amount of effort this company has forced us to put into something so simple is absolutely ridiculous. It's petty, unprofessional, and an embarrassing way to treat customers.Save yourself the headache. If anything goes wrong with your reservation, don't expect Nu Car Rentals to make things easy. Based on my experience, getting a response is one thing; getting them to actually cooperate and resolve an issue is another.I would NEVER recommend this company, and I will absolutely think twice before ever booking with a rental company that operates this way again.Avoid Nu Car Rentals. A $65 refund should not require this much time, effort, and frustration.

BUYER BEWARE — DISAPPOINTING CUSTOMER SERVICE AND A FAILURE TO RESOLVE A PROBLEMMy experience with this company has been extremely disappointing. I feel that I was taken advantage of, and when I attempted to address the situation directly and give the company an opportunity to make things right, I was essentially ignored and shut out.I believe a company's true character is revealed not only by how it treats customers when everything goes well, but also by how it responds when something goes wrong. In my case, rather than making a genuine effort to resolve the issue, the company failed to provide the response and accountability I believe a customer deserves.I'm sharing my experience so others can make an informed decision before spending their hard-earned money with this company. Customers deserve honesty, fair treatment, and the courtesy of having their concerns taken seriously.This is my personal experience, and I want other consumers to know what happened before they make the same decision I did.

Charge you extra if you use your own insuranceCharge you extra if you are a Senior. (70+)Just double your original quote