We stayed at the hotel with three rooms that had been booked about three months in advance. Before our arrival, we called to confirm everything and spoke with Charisma about the possibility of an early check-in. She explained that she couldn’t guarantee it, but if rooms were available that day, she would do her best to accommodate us.When we arrived very early, we were pleasantly surprised to see Charisma at the front desk. She remembered speaking with me months earlier and went above and beyond to make sure we were taken care of. She was able to get us checked into our rooms, and when she discovered that one of the rooms had not yet been cleaned, she immediately assigned us another room. She even personally went to check the room to make sure it was ready before sending us up.Charisma provided exceptional customer service and genuinely made us feel like our comfort and satisfaction mattered. She deserves a lot of recognition for the way she handled everything.The only area that could use improvement is staffing. There was a show happening across the street, and we were also in town for the Georgia–Tennessee game, so the hotel was understandably very busy. At one point, we waited in the lobby for an extended period while watching Charisma juggle multiple guests and responsibilities by herself. Given how much was happening at the hotel that weekend, it seemed like having additional staff available would have made a significant difference. Housekeeping also took quite a while to bring us additional towels, which we assumed was related to the staffing situation.Despite those challenges, our overall stay was amazing. The hotel experience was very positive, and Charisma in particular made a lasting impression through her professionalism, attentiveness, and willingness to go the extra mile. We truly appreciated everything she did for us!

Great location with many restaurants and bars and attractions nearby. The property has a nice design, bar and tasty food. The customer service was great, especially Charisma at the front desk. She was a breath of fresh air after a long travel day. Check in was effortless and quick and she had great local recommendations for restaraunts.

Great location, but the facility was disgusting. When I first arrived no one was at the front desk. I was exhausted from a prior event and wanted coffee. Their complementary coffee machine flashed a warning that it needed to be cleaned. I did not report it because I was in a rush to get to my next event and the staff did not seem happy to be there. Went to my room to prepare for my next event and noticed that there was an apparent plumbing issue previously. The back of the toilet was stained. Fabric walls. The baseboards were not clean. The peep hole and door was covered in oil. The ice machine was out of order. Again I was rushing to go, out and I had prepaid. Did not have time to go back and forth with staff. At check out I attempted to get coffee again and there was still a flashing warning. A staff member stopped and checked on me and I told him my concern and he said, “ no big deal, it just needs to be rinsed.”

My experience at this Courtyard Marriott was extremely frustrating and fell far below the standards I expect from a Marriott property.I arrived at the hotel at approximately 9:00 AM and completely understood that early check-in is never guaranteed. However, despite waiting throughout the day, I was not allowed to check in until 4:00 PM. What made the situation even more frustrating was seeing other guests being checked into rooms while I continued to be told that my room was not ready.I travel frequently for both business and personal reasons. While I sometimes book directly through hotels, I also occasionally use third-party booking sites to take advantage of good deals, as I did for this stay. If booking through a third party was the reason for the delay, I would have appreciated being informed so I could have made other arrangements. Regardless, I have never previously been denied an early check-in opportunity when rooms appeared to be available.The front desk agent advised me that, as a Bonvoy member, I should complete the online check-in process because it would move me up in line and I would be notified as soon as a room became available. By 1:00 PM, after spending several hours sitting in the lobby, I approached the front desk again only to see additional guests being checked in. Even after those guests received rooms, I was still told that mine was not ready.The only reason I chose this hotel over my usual hotel, The Georgian Terrace, was to earn additional Bonvoy points. That was clearly a mistake. Never again will I sacrifice quality and service for loyalty points. The Georgian Terrace has consistently provided excellent customer service, and I cannot imagine being left sitting in the lobby for seven hours while rooms were clearly being assigned to other guests.Unfortunately, the problems did not end there. During my two-night stay, I was without power in my room for approximately a day and a half. Maintenance was called twice. The first technician simply reset the breaker, and the power temporarily returned. However, when I came back to my room later, the lights and electrical outlets were no longer working. Being without power for such a significant portion of my stay was completely unacceptable and greatly impacted both my comfort and my ability to use the room.In addition, the cleanliness and condition of the room were concerning. The bed sheets and sofa appeared to have visible stains, and there were also stains on the bathroom wall. These issues gave the impression that the room had not been properly cleaned or maintained.Between the excessive delay in check-in, the prolonged electrical issues, and the poor cleanliness standards, this was one of the most disappointing hotel experiences I have had. I expected much better service and accommodations from a Marriott-branded property. Based on this experience, I would not stay at this location again and would not recommend it to others.

The hotel was convenient and clean! The staff, Alecia, DeMarcus, and Ellie, were friendly and helpful! We would certainly visit again!