While in general the hotel is good, tonight I'm writing this complaint at 11:26pm, because I can not go back to sleep. I was trying to sleep but there was a very loud group in patio area by the pool and even when I've complained twice to the front desk nothing have changed. On my second call the front desk told me there is nothing I can do, the pool area is closed but they are on patio so I can't do anything about it. When you pay for a hotel room, you basically pay to be able to REST. Not for some soccer hooligans to have a party and keep you awake. The response from the front desk was unacceptable. When I challenged them that they could very well evict noisy people if it comes down to it he told me no he could not. He could only ask them to keep it a bit quieter. When I finally said in that case I'd just call the HQ and complain, he hang up the phone on me. That is NOT acceptable behavior, not when I'm asking the peace and quiet that comes with a hefty price tag.

I spent a week at the Hilton medical center location as I was in town for medical care. The room was nice but the bed was very comfortable. Every morning we had breakfast at their restaurant and the service staff were very attentive and very friendly and made us feel welcomed.Shout out to our servers Michelle, Jaimelit and Kevin for above and beyond great service. As a matter of fact all of the hotel personnel were helpful and kind, which is a sign of good management.I will stay here again the next time I need to come to Houston for medical care and highly recommend this place .

We had a recent event at the University of Houston. Unfortunately, we have found that area to be somewhat limited as to amenities. So we have started staying in the medical area instead as it's a short distance away. This hotel was very comfortable, and we enjoyed our stay. The included garage was a nice touch and made our parking seem a bit more secure than just on a lot. We also took advantage of the cafe for breakfast the next morning. It is not complimentary, but the selection, service, and price was very good. This was a good fit for us!

We secured a signed room-block agreement for our 2026 Family Reunion and received an official Hilton booking link to share with our families. Six months before our contractual cut-off date, the hotel unilaterally canceled our entire block because FIFA is coming to Houston.We were told to either change our dates (set for 4 years) or relocate far outside the city—disruptive, costly, and unrealistic for our group. This is not how contracts or hospitality should work.We expected integrity. Instead, we experienced displacement.

Carlos was very kind and friendly at the front desk. He helped me add my Hilton number to my stay. Also, y’all have the best water in a hotel bathroom ever. It actually washes off the soap.