Spacious, light, airy room, comfy bed, good bathroom but not serviced in 5 days! Stained duvet, hairdryer over heated and blew the socket, blind slats broken. Breakfast options dwindled day by day. 3 g/f scones made available for whole time, no eggs after first day. Minimal staffing, so no opportunity to discuss anything. Cocktail bar service very slow and uninterested on the Saturday evening.

My family of 4 (all adults) stayed in the carriage house. The price was on par with the local hotels which was a nice surprise since this option provided so much additional space for us to utilize. It was great for having local family in for a delivered dinner, and the living room was perfect for a lively game night. I found the beds and pillows to be the most comfortable I've slept on away from home. I usually dread hotel options since they are generally overly stuffed. It was a very comfortable location for my family, and we enjoyed it thoroughly. That being said, it is an old house and not a fancy, new hotel. There are some cracked tiles, the stairs to the 2nd floor are definitely steep and narrow, and the temp is a bit inconsistent. We found it all to be very comfortable, however. The lounge in the hotel is also very welcoming and informal -- we felt like guests in a friend's home. We sat on sofas in front of the lit fireplace and chatted with people we already knew and ones that we didn't while we sipped cocktails. There were a few munchies offered, but meals need to be had outside the hotel/lounge with many fine and varied options. Yes, we will return.

There is a lot to like about the Argus Hotel which is why the shortcomings are so glaring. The building itself, dating to 1916, is beautiful as is the location on a park with a small lake right in downtown Albany close to the state office buildings, SUNY, and many restaurants. The rooms are modest but quiet and comfortable, although ours was rather too warm for my taste. The cocktail lounge is cozy but the drinks, while all top shelf, are overpriced. And they cannot be charged to your room. Check-in, check-out, and continental breakfast are all do-it-yourself. Before arrival you received a text message with the code for the front door and your room. Check-out is basically: leave. Various light breakfast items are self-serve. There was no hand soap in our bathroom nor were there water glasses, although we were able to find some in the nearby kitchen. The shower, while not too slippery, would have felt more secure with a bathmat. And the toilet did not flush properly. Still, I would probably stay there again.

Boutique hotel heaven. We arrived late and found ourselves in a Victorian mansion full of mid century furniture: my specific heaven. A comfy bed and buttery sheets after a long flight? Rest. A day of making new friends of the owners and everyone who hangs out in this beautiful space? Icing on the cake. Nicely divided our travels. We couldn’t have asked for a more authentic local stay that was also luxurious and friendly. Everything is very green too, no fragrance, public goods toiletries.

The owners lack customer service skills. We had several issues upon check-in that could have easily been resolved with an apology and that never happened. Our stay went from bad to worse and again no apology. We stayed in the carriage house and there are several safety concerns from expired fire extinguishers to cracked vanities and several others. After our short one night stay we tried reaching out to management to discuss our concerns and unhappiness with the carriage house and again true to character they did not apologize. Instead of offering some type of compensation they were very abrupt and asked what we wanted. When we agreed on a partial refund it took a few days for it to actually happen. We had to follow up several times and again no apology... Just an excuse as to why it didn't happen sooner. It's a shame because it could be a beautiful property If the right people were handling it. As a business owner myself I can tell you that this is definitely not the way to run a successful business.