The hotel canceled/lost/deleted my reservation made months before the trip, without informing me.The hotel did nothing to resolve the situation when I arrived to the hotel.The receptionist did not let me talk to a supervisor, did not escalate or do anything to help.They even didn't allow me to make a new reservation at the original price.

I stay here often for work, it is a nice hotel and the staff are friendly. The options for room service (within the hotel) are quite limited but otherwise it is nice.

I wasn’t expecting a modern and well-furnished hotel when I heard we were staying here one night for our soccer tournament. I was picturing maybe a Hyatt House or Marriott Courtyard caliber place that is family friendly. However, service was great, lobby was sleek and welcoming, and the rooms are clean, well designed and with nice fixtures. I had never heard of Ameswell but now I haven. I look forward to staying next year again at this same soccer tournament. Oh and it’s dog friendly!! You pay a $75 fee but there are no other weird rules and restrictions! Our put loved it too!

Came for Godsmack concert at Shoreline Amphitheater which was a short distance away and cheaper to Uber back and forth than pay for parking. I LOVE the hotels location next to Steven's Creek Trail and picked hotel for this reason. Great trail with a little steam that was lovely to walk next to. Hotel has a short path that leads straight to it. Kept us busy for 3 hours. The free bike usage was a lovely surprise which me and my husband took advantage of.Restaurant on site has good food options to choose from for both breakfast and dinner. Hotel room itself was clean and safe and we really liked the spa robes provided. Would definitely stay again and recommend to others.

This establishment was extremely close to the Shoreline Amphitheater. This makes navigation to the venue easy for anyone from out of town. The atmosphere was a great low key vibe. The gas fire pits have couches around them making it inviting and cozy.The rooms were nicely designed and clean. The shower was large with a spa like experience. I paid on average $180 a night (before taxes). At $180 a night it felt like a deal. If I would have stayed later in the week rooms were over $800 a night. There is no way I would pay that without some major package add ons.