Event Date: August 22nd, 2026Private Event Space (The Studio; up to 70 guests)I work in higher education and this was the 3rd year we had selected Level99 as a fun event for our student staff to end their training week. We had a great time with the gameplay elements of our event, but the food was severely lacking and the customer service since the event has been non-existent. My recommendation is to skip Level99 for large scale events, but if you’re set on going then you should opt-out of the catering aspect of Level99 Natick until issues are addressed.Food: We selected the “Competitor Level Package” which came with 4 Taproom Favorite Platters with the following description: “Platter quantities are adjusted according to group size.” For 55 people, at the food cost breakdown of $1705.00, we received 2 or 3 pizzas, 1 salad, 1 container of falafel, and 1 container of chicken breast dunks. I took a picture of the container that held the chicken and falafel (see attached image). After voicing our concerns over quantity, Level99 gave us 1 refresh of each item after approximately 30 minutes passing from our allotted 1 hour of eating time.After the food was removed at the end of the hour, we were told by the Director of Operations that the food supplied was clearly not enough and they apologized. It seems like there was a disagreement between this person and the kitchen staff regarding the food quantity. I would make a conservative guess that had we ordered directly from the menu, our total amount spent would have been closer to $200-300 for the amount of food we received.Customer Service: In response to food issues we highlighted, we were given two 2-hour game vouchers, which we cannot use programmatically. There are no methods of direct contact on the Level99 Natick website, so I called them directly on August 29th. I was directed to contact them at their generic email address: [email protected] . I emailed with an outline similar to this review of our experience and posed the following questions:How does Level99 determine food quantity per person? I believe it’s likely we would have received the same quantity of food for a party of 8-10 people, let alone 55.How can we be refunded the cost of food? On August 30th, I received an automated email asking for feedback about their “Guest Experience” support. I responded on September 1st that I had not received any support. On September 10th, I wrote again asking for a response and have not received any further communication now, approximately 1 week after.

Overall most staff were professional and polite, but would not recommend going

My boyfriend and I had so much fun here! There are so many challenging rooms to explore, with a wide variety of physical and mental challenges. I love how high-tech everything was. We want to come back for sure!

The entry line was 20 minutes then they force you to open an account and this adds another few minutes to the process. Entering an establishment should not take this long. We have yet to enter the actual entertainment area.

It was very crowded no instructions for the games a waste of $100. You go inside the game room there’s no instructions there’s no press a button to start so when you close the door starts and you posted to just read a hint and know what the game is is ridiculous is no clear instructions on you’re waiting to go into the room like beat the bomb. A waste of a Valentine’s Day. Nobody was there to show us how to work the rooms. They just put a band on your arm and say go have fun. Horrible experience and the food and drinks are very expensive.