I stayed here for a business trip and dropped by the bar. I got great service, met some cool people and the bartender Robert was exceptional. Hopefully he is there when you drop by.

Francisco was great. He remembered our order and was very polite. He was quick to great us and did an amazing job.

Had a very excellent experience with my bartender Alex. He is a very excellent and attentive bartender.

The hotel is renting rooms on only one floor while all the other floors are under active construction. That was not disclosed to me until after I arrived, and management had no concern for how incredibly disruptive those conditions are for guests paying for what should be a peaceful hotel room.The construction noise was terrible. The way the hotel handled it was worse.The noise directly above my room was so extreme that I could not rest after a 12-hour trip.The real issue, however, was the repeated minimizing and dishonesty I experienced when I complained. I ultimately had to play staff a recording from inside my room before they stopped disputing how severe the noise actually was.What should have been a simple customer-service issue became the worst hotel experience I have had in decades of travel. Instead of acknowledging the conditions and helping me relocate, I was repeatedly dismissed and ultimately told I was free to leave and find another hotel on a Friday night in Austin, Texas. No assistance was offered.To add insult to injury, the General Manager later followed up with a response that was just as disappointing. Rather than acknowledging how poorly the situation had been handled or expressing meaningful concern for what a longtime guest had experienced, her response was cold, dismissive, and seemingly more concerned with defending the hotel than addressing the underlying problem.I had a long history with the Austin Southpark Hotel, which makes this experience even more disappointing. The construction will eventually end. My loss of trust in this hotel's management will not.

The front desk manager did a great job when I first walked in helped us with everything. Although I didn't get her name she was awesome.Went for a quick breakfast in the morning, honestly best service I ever got. Francisco did an awesome job as an one man army. Don't know how anyone can top this experience. Awesome job man, keep it up!