I had high expectations for this spa following many positive reviews and recommendations. My experience, however, would anything part positive. The first thing I should point out is that this spa is predominantly a coed spa designed with couples in mind. This is probably why they only allow you up to three hours use. Perhaps as a solo guest, I should have thought twice before visiting, though that said, the Grand Ranch Spa at the Venetian is also coed but still offers plenty of options for solo visitors including separate Men's and Women's spa amenities, and they do it very well. Not at Awana unfortunately. Though the design layout of the spa is impressive, it is rather small, which I found surprising since it caters to couples. My visit took place on a Thursday morning and there had to be over a dozen couples. This made things very loud, in fact it became a circus - I thought this was supposed to be a relaxing spa. They have a unique sauna - the 'Event Sauna', which offers a combination of song and music that compliments the alluring heat from the centerpiece fireplace. Sounds lovely. For me, it was torture - the music was like a mass of screaming cats, which ruined the experience. What was wrong in just offering a normal sauna? They also feature some sort of 'ice room' but whether it was not working or just not looked after, it was uneventful. There is a really small seating area, like really small - makes the one at Golden Nugget a cathedral! To escape the noise, I felt it better to enjoy the limited amenities in the Men's only spa, which comprised of a small steam room and a decent size hot spa pool with jets. Problem was, no jets, which was frustrating. I was told by a staff member that it had been not working properly for two days. Seriously?! So, I gave up and left more stressed than I was when I first went in. I made a complaint and was informed that the manager would come and speak to me directly. Instead, they couldn't be bothered to come a speak to me and offered a 20% discount, which essentially covers the $30 service fee that sits on top of the $150 spa pass, not including gratuities. Not sure why they charge a service fee and then expect a tip too? Its by far the most expensive spa pass I know of. For the individual traveler, I would skip this place and instead go enjoy the spas at Encore, the Venetian, Bellagio, Aria or even Mandalay Bay!

the most amazing spa i have ever been to. so clean and just so much better than expected. i would return again and again. try it and you will not regret it. one of the best things you can do to treat yourself.

My friend tried to book a Mother’s Day spa experience for us and ran into repeated errors during checkout. She selected May 10th, but the system incorrectly booked her for the same day and charged nearly $800.She contacted them immediately, provided confirmation showing the correct date and time, and the issue was reviewed. Instead of fixing what was clearly a booking error, she was told it was her fault and that she should have paid more attention.That response is completely inappropriate. For a spa associated with a Hilton property, I expected a much higher level of professionalism and customer service. Very disappointing.

From booking to check-out we had a 5 star experience. The highlight was a gentleman named Fernando in the men’s locker room who is the absolute best of the very best. His passion for his job in taking care of the clients was absolutely spectacular. I highly recommend giving this spa an opportunity.

29 November 25I want to start by saying the facility has a beautiful ambiance and great amenities. However, my experience today was disappointing.I arrived around 10 a.m. A group of men checked in behind me and remained extremely loud the entire time. I was hoping staff would step in and enforce a quiet atmosphere instead of leaving it up to other guests to decide whether to speak up.My service was fine, but for nearly $700 for a two-hour treatment, I expected to leave without the same pain in my focus areas. I didn’t feel much relief afterward.After the service, the amenities felt more like a public community pool than a spa—crowded and loud. In the foot spa area, one customer was scrolling on his phone with the volume up and even going through photos of the pools, despite the clearly posted “no photos” signs.I overheard from another server that the food can be boxed in the back and taken to the front desk to be picked up later, so I wanted my food boxed to go, and my server simply brought me containers to pack it myself. I had to put my food in my locker, so I got to enjoy the smell of Caesar salad with my clothes afterward.The salt room was full, the pools were full, seating was limited. It didn’t feel relaxing—it felt chaotic, overcrowded, and poorly managed.To end the day, I showered and couldn’t find facial products. I asked the staff, and they told me there was no face wash available. Luckily they had face lotion, but bottle was empty and there wasn’t more available…in the whole…SPA. I literally had to shake out what was left in the container. Then I asked for heat protectant to use the…heat…styling tools—none. I ended up just using one of their cheap Conair blow dryers and calling it a day.I’ve been to many spas, and unfortunately this was the worst experience I’ve had. For what I paid, I expected higher standards. I would recommend a local spa like Red Rock over this one. Very disappointing, especially for the price. I could have had a much better experience off-strip at any other local spa.