The real estate and location are very beautiful & park like with views of Sierra Madre and warm inside the rooms not dry desert warm, real warm compared to some places you could be in Reno. I liked the antique style furniture. The staff does watch after the safety of the guests & I saw Mom's with newborns stay there & I saw families & kids as guests. The rooms are quite large & warm with a private rest room & full tub in case you need to soak in Reno's Icey winters and there are giant big bay windows that let the Sun in the morning like a Victorian home. Tall ceilings and solid Victorian walls cannot hear anything disturbing at all. I felt safe and was sad to leave after a month stay.I would like to return some day; I hope the charm in the building still exists when I return.Review made by AnnaLisa Tipton

Had booked 2 nights. Spent 1 hour. No smoke alarm, TV didn't work, phone didn't work, and people appeared to be dealing drugs outside. Attempted to get a full refund, but the 3rd party I used (not sure I'm allowed to write the name) would not help. This place is terrible.

Terrible place ! Do NOT book through any website or directly they WILL mess up your reservation! Booked a nonsmoking room and when arrived was told they are all full and the only room left was Smoking and that Smoking is what I booked! I provided email proof that I booked non smoking but the check in personal didn’t care. The room reeked of smoke …. Had no remote from TV, non working outlets, no trash bin, splashing faucet water and dirt all over …. I have asthma and can’t tolerate smoking smell or smoke at all…. Had a terrible asthma episode …. Had to leave in the middle of the night …. No sorry no suggestion to compensate or accommodate otherwise …. Unbelievable service!

The service was horrible. The room wasn’t even ready when we arrived. The tv remote didn’t work. The sink clogged up the first night. Some furniture was broken. The only thing that worked at all was the air conditioning unit. Never staying here again.

Bugs, dirty sheets, smells and feels unsafe. We are currently staying here on a two night stay (lord help me) and we will NEVER stay here again. We don't require anything fancy and on a last minute request to come to Reno to help someone out we were looking for something inexpensive. We didn't need to be on the main strip or in the heart of downtown. This seemed reasonable in price...it's also opening weekend of the Rodeo so things were booked and expensive...when arriving they give you a key and ask u to inspect the room before you check in (that should have been a clue) facade wise on a quick look it's not pretty but stayable. Well a quick look doesn't show u the tons of roaches that scatter when you get up to use the bathroom at 1230 am, a quick look doesn't show u the stains in the bed sheets when u go to get in it becuz you have to get up at 430am. Not to mention when you walk the property the drug dealing, prostitution, shady crap going on everywhere. DO NOT STAY HERE!