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I frequently see empty Customer Service stations in every J C Penney I visit. This was at the primary one on the lower level.
JCPenney Department Store ·$$

Open now

  • Fri 11:00 AM - 8:00 PM

Crossgates Mall Albany, NY 12203 ·438.75 mi

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Reviews

yelp
2.5 12 reviews
5 star
2 4 star
1 3 star
3 2 star
0 1 star
6
Bill Z. 08/03/26

This Penney's actually as the best inventory of the ones I've shopped at recently. The entire upper floor has a vast selection of clothes. For men, if you fall under big and tall, this is a good...

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Kathleen H. 10/31/25

But the website is bad.. I wanted to get a haircut. I have shopped in this store for over 50 years. The last time I went there to buy children's clothes I was very disappointed.

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Jamekka M. 02/16/22

People here are rude. They could not find my order that was shipped to there store. Don't order or shop here. Warning it a waste of time. Don't recommend. I give it zero stars but you have to...

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Matt W. 02/24/12

Well, I've been such a hater on Albany area chain department store retail of late, I was shocked to find myself pleasantly surprised by this JCP, enough so to give it a four-star rating. It...

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montana s. 06/07/22

Took me THIRTY minutes to make a return. The associate accused me of purchasing a mens watch id never seen?? Then the manager THREW my license back at me

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