Let me encourage you, traveler, to stay anywhere other than this hotel. While a hotel in name, it is a rundown motel in vibes. I stayed over the weekend with a corporate group and we all had comparably poor experiences. Comically poor. This hotel is consistently disappointing. Here are some details to illustrate the uninviting, unsatisfactory, unsanitary, and comprehensively non-premium experience: - The exterior looks worrying, and the interiors match- The rooms smell abrasively, cloyingly of a cheap air freshener- The room floors are uninspired faux wood and are, suspiciously, slightly sticky- The mattress/mattress cover and pillows are so lumpy. It is hard to convey to you how lumpy. Unforgivably lumpy.- There were only opaque curtains, nothing sheer despite many wanting privacy from the back lot without blocking all light- The sink faucet is so shallow and stubby that your hands run into the back of the sink when you wash them, and you get water everywhere- The TV has almost no readily available free options (and those have ads), instead you are invited to log in with your own personal streaming subscription service. Traveler, I was appalled.- There was a massive dustbunny of swept up dirt in the corner of the stairwell just outside the lobby- There was rarely anyone in the lobby. I stood in the lobby and CALLED THE HOTEL to confirm that I was checking out. Someone answered and confirmed I was checked out…hardly saw anyone working at this hotel. - The parking spaces are tediously small and tight- Individual room details - One loop of the shower curtain was torn and hanging free; a tattered, old injury- The floor lamp flickered - There was a keurig-style coffee maker in the room but my room had no cups - There was a smart mirror installed in the bathroom but it didn’t work, the illumination was broken- There was a mini-fridge but my mini fridge had old food left by the previous tenant. It smelled…very old.- One co-worker had hair from the previous tenant in the drain. HAIR. I think you get it. We couldn't wait to leave.

We came into town with a 5 year old who did not sleep on the plane. We requested an early check in and was told it wasn't available, even for an extra charge. The front desk was very rude and unapologetic. When we went to check in at 3:00, they said our room still was not ready. We waited another hour to check in and there were 3 boxes of trash by our door and the sheets had not been changed and were dirty. There was no fitted sheet on one of the beds and the floor was sticky. We complained and was told by the front desk the housekeepers said it is clean. We insisted that someone check it again and the trash was removed and sheets were changed, although the floor was sticky with crumbs and dirt that stuck to your feet if you dared walk without shoes. When my son went to take a shower, there were long hairs stuck to the glass. Do not stay at this hotel! SolarenaExpedia itinerary: 73475864419484Joseph Paci 808-870-0268Maile Anderson

The location was perfect! The hotel has a few issues. Check in was at 3 but our room was not ready till almost 5 then the room door locks were temperamental at best. Sometimes they worked and somethimes you had to try over and over just to get in your room. So that wasn't the best. And finally the bathroom sink facet, the water was a trickle. We didn’t notice it until we came back much later that night, we were only there overnight for a memorial service and it wasn’t worth calling that late to the front desk. We told them at checkout about the problem, so hopefully they fixed it! I do feel the price was a bit high for what we got. But Other than that the staff were all very friendly and helpful!

You have to pay for parking $30 a day, no cups in the room for coffee, rooms are dirty, the mattress was put on upside down with the plastic, Fire alarm came on at 5am the whole building woke up in a panic and it was a false alarm. Denny the girl at the front desk had a attitude and was racist. They also damaged my car and are not responsible for it and they will not give me the video who damaged it. They tried to fix it themselves and by law i have the right for a video who damaged it and I had to call the police. Worst experience ever!!!

I can provide 1 star just for the convenient location of this hotel. You can directly access the golden sands of Newport Beach just by crossing the street, which is the admittedly busy Pacific Coast Highway, but safe to cross. This hotel is very convenient for visiting that lovely beach. I can also assign 1 star for having a very comfortable bed. But that is where the stars for this hotel really end. It is a small hotel and I would NOT call it boutique. We had major issues with the cleanliness of our room. There is no carpet and the flooring is LVP and must never get cleaned because our feet were black with dirt after walking on it. I dropped an earring on the floor and went to the ground to pick it up and saw trash under the bed frame leftover from previous visitors to the room – so gross. Although we were assured that housekeeping came every day, that is a lie. They came only once during our 8-day visit. We had to ask every single day for fresh towels and toilet paper replenishment when it was needed. Our beds were never made up for us, and since the hotel does not utilize fitted sheets for the mattress, the beds needed straightening every day which we never got. Our bathroom was missing a toilet paper roll and had only one small towel rack. The bathroom also gets zero ventilation and is extremely stuffy when the door is closed. During our visit, the room’s wall air conditioner unit malfunctioned. Because this hotel is located right on the Pacific Coast Highway, you will get a lot of road noise during the day and night. I think every motorcycle and loud muffler in Orange County zooms up and down PCH at night…..And speaking of cars, the hotel parking lot is TINY. If you drive anything other than a mid-size sedan, your car will not fit. Parking is very limited, and while there is an overflow lot next door, there is construction going on in the adjacent lot which limited the parking spaces available and made it difficult some days to park. It’s very difficult to recommend this hotel unless you just need something for convenient access to the beach at a somewhat reasonable rate, though you obviously get what you pay for when staying here.