At check in, clerk not friendly at all (July 3 evening). Motel seemed dark, but I did not notice the lack of cleanliness others have mentioned. Hampton's are becoming a little hit or miss, and I stay at a lot of Hamptons.

An ok Hampton (the pool is fun for kids) but the front desk personnel is unhelpful/curt/discourteous. For example, I asked at the front desk for one make-up remover wipe that are usually provided in the room by the sink by all other Hamptons and the reply was No. Even after I kindly said oh, they are usually at other Hamptons?, the reply was only no ma'am. It is fine if this particular hotel does not provide make-up remover wipes, but better customer service would be to relay that in a caring way such as I'm so sorry management decided not to provide them. I wish they did; I understand you expected one. Such is how other Hamptons kindly respond to requests. The week before, as part of a complex road trip, we mistakenly stopped in the afternoon at the Columbus West Hampton even though our reservation was actually at the Columbus East Hampton. When we attempted to check in at the Columbus West property, the same front desk employee we encountered this week was very discourteous. As I began to check in, I had my wallet out ready to show my license behind a clear plastic window in the wallet. The same front desk woman rudely stated OUT OF THE WALLET! Then we discovered the reservation was at the Hampton East (which turned out to be 10 miles away). But before checking my GPS, I simply asked the same front desk person how far away the other Columbus Hampton Inn was. Rather than politely saying she didn’t know, she replied in a rude tone, “I can’t help you,” then immediately turned and walked into the back office. At the time, both the hotel and the parking lot were nearly empty. Then, before continuing on to the Columbus East location, I stepped into the single-stall restroom near the lobby (of the Columbus West Hampton that I am mistakenly thought we reserved). Immediately , the same employee loudly banged on the restroom door and yelled, “Get out, sweetie. This is only for paying customers.” I left immediately, and she followed me all the way to the front door. I have been a Hilton Honors member for more than 20 years and have stayed at Hilton properties extensively for both business and personal travel for the past 40 years. I found the way I was treated to be disrespectful and unnecessarily humiliating. I am a university professor and long-time loyal Hilton customer, not someone attempting to misuse the hotel’s facilities. I immediately called Hilton's Customer Care and relayed my negative experience. They politely listened but then provided me with the direct email of management at the Hampton Columbus West. I emailed them my experience but two weeks later, I have not received even a short automated reply saying that they received my email. Perhaps the same front desk person is the one who reads the complaint emails and chooses to ignore or delete them?

The staff were friendly and helpful, but the hotel is definitely dated. The biggest reason I docked points was because I walked into my room and it smelled damp. The filter needed changed (drove my allergies and asthma crazy) and there was mold/mildew in the bathroom. If you have allergies/asthma, I’d suggest staying elsewhere so you don’t wake up feeling horrible. It was clean (minus the mold/mildew which seemed more like a dampness than cleanliness issue), cheap, and conveniently located, though. I think if they just update the rooms and address the dampness, it’d be a great place to stop on road trips. With allergies, though, I won’t be staying here again.

I'm not sure how this hotle remains as a Hampton Inn, everything from not being clean, poor sheet quality, mattress that needed replacing 2 years ago, moldy smell, almost not tv channels to extremely limited breakfast. I'm thinking the 2 was a high rating, but I do reserve a 1 for a place that is so bad I have to leave.

Rude manager, crude and ignorantPlus the room was icky!The place is dump It’s not worth to go. I would stay somewhere else.Not worth it.Other hotels available that's better Choose them Rude manager, crude and ignorantPlus the room was icky!The place is dump It’s not worth to go. I would stay somewhere else.Not worth it.Other hotels available that's better Choose them