Poor customer service when a new lock failed after less than 10 days I purchased a Papaiz storm-door lockset from Countryside Locks. After less than 10 days of normal use, both set screws...

Lock didn't fit in the space the old lock was removed from, but lock appeared new and functional. The problem started when the company never answered any direct emails sent to their website...

Ordered patio door lock. Item that arrived was wrong. Dimensions not even close. No response to phone calls or their website contact page asking if correct item was available. Not happy that I...

Sold me door handles with imperfections, also sold me inferior lock set when I was told it would be premium. Proceeded to call me a Stupid Redneck because I said he should have left his rude...

Called about status on an order. Spoke with owner who was extremely rude. He asked for zip code and I asked if he wanted billing or shipping zip as they were different. He raised his voice and...