As much as I wanted to stay at the Dearborn Inn for my solo trip to The Henry Ford Museum and Greenfield Village, I just couldn't justify the price. Fortunately for me, I really like SpringHill Suites properties - they're my favorite brand among the midrange offerings from all the major hotel families. The Springhill Dearborn was located close to where I'd be spending most of my time, had decent reviews and free parking, so I had a pretty good idea of what I'd be getting. To top it off, I happened to book a Point Saver stay and ended up with a 5 night stay for just over 60k points! The hotel is located in a decent area, and sandwiched between a Residence Inn and a Holiday Inn Express - also fairly new. The property was easy to find, had plenty of parking, well lit and convenient to the freeway while not being inundated with road noise. Palina at the front desk was charming and greeted me quickly. They had already honored every one of the requests from my digital check-in; (top floor, end room, quiet location), so things were off to a great start! Two full days into the stay, everything was pretty good - I'd leave in the morning and not return until mid/late afternoon. Upon return, I'd find the room made and ready. The first two days, there were a couple of little items that left me a bit baffled. It was about as hot as it gets in Michigan (low 90's) and I had set the room thermostat to 71* - not crazy cold, but definitely nice to return to during the hottest part of the day. I returned both of the first 2 days to find the room temperate set to 76*. I know, first world problems, but seriously - it had to be manually set, because this did not occur the later days of the stay. I also found that the extra towel set I had requested had been collected (they were unused) and not replaced? Finally, the ice bucket had been used, but was left untouched (full of water, no new bag) and there was water puddled on the bathroom floor? None of this is enough to ruin one's day, just a bit baffling. The second day was essentially the same: the extra towel set had again been collected, but not replaced, the ice bucket was used and untouched, and no plastic cups had been left to replace the ones that had been used. Again, minor. Days 4 & 5 of my 6-day stay, I got up and left fairly early in the morning. like I did the other days, and returned shortly after 4pm, but on each of these days, no room servicing was completed at all. I utilized the Bonvoy App to request that the towels at least be refreshed and received no response from the front desk on either day. I was able to ask an employee in the hallway for towels one day, and the second day, an employee did bring towels to the room. (So they at least saw the message?) All in all, none of this ruined my stay by any means, but what had every potential to be a 5-star stay, is instead getting rated as a 3-star - and, as I am a regular tipper of room attendants, I'm going home with cash in my wallet that should instead be in theirs. Every single one of the items I listed is easily fixable with just a moderate amount of attention. I think the Springhill Dearborn can easily correct course by just tightening things up a little - and I would not have any problem staying here again. The location worked out perfectly, the room is clean and comfortable and quiet, and the facility is in good shape and kept clean. If I find myself here again in the future, I'll expect a stronger finish.

Avoid this hotel.I wish I could sleep.It smells like someone is smoking in the room with me. It’s 4 am, and the smell is so bad it woke me up. I called the front desk and the response was “ maybe it’s someone smoking outside.” I told them I can’t sleep, the response was “ It’s not our fault.” There are smoking areas right outside the pool area, just below apparently vents and air ducts, so the entire fourth floor reeks of cigarettes.To say it’s “not your fault” is both incorrect and unprofessional.

Room was dirty with ants and food under the bed. Thermostat in the room was at 78 and would not drop. Maintenance was in our room until 2 AM unable to fix the air and when asked if we could get a different room the night manager, Naya Larkin was completely unwilling to accommodate us and told us to pay for another room. She was also extremely rude. If we did not have kids we would have left then.

Let me start by saying 1) I'm a Lifetime Gold Marriott Rewards member and 2) We were on a 9 day car trip through the midwest, staying in Springhill Suites exclusively. All have been new or refreshed in the newest decor, so we were very familiar with the rooms.Everything in my room was as it should be, no complaints, but the other room needed a lot of attention due to either poor construction or abusive previous stays. A bed lamp was broken, a towel rack coming loose from the wall, same for the toilet paper rack, trim loose from the sliding bathroom door, and more. I think the hotel was aware of the condition because some of the flaws were marked with tape. It didn't ruin the stay, but as a Marriott regular, I expect better.

The perfect hotel when you are in the area. The staff is excellent! Kyle was always ready to help with any questions and enjoyed talking to him when in the lobby. Breakfast is perfect with lots of choices. Gym had nice equipment. My room was spacious and clean. When back in town I will be back at this hotel. Thank you from Mark H