We booked a King room for October 22–23, 2026, and the hotel's photos are highly deceptive. The room was run-down and dirty: hair everywhere, unidentified fluids on the floor, dust on every surface, a crusted-over bathroom and a broken bed. My wife also saw a rat in the lobby. It wasn't possible to stay, so we reported everything at the front desk, checked out right away and asked for a refund. On October 23 we spoke with the manager, Jackie, in person, and she dismissed our complaint as not valid. On October 24 we came back several times at different hours to follow up, and each time we were told she was in a meeting all day. Since then, the hotel has told us to contact them by phone or email, because that's how they handle things. They don't answer emails, and when you call, they tell you to send your request by email. Not helpful at all, and not worth it for the price.

On arrival we were early unfortunately, the reception team couldn't offer us room as they were being cleaned, however they have nice area to sit and wait. The reception were great to speak with and also assisted us with our manh questions throughout our stay.Our room was lovely and had very comfortable beds to sleep in whilst there for our stay, had fridge and mircowave which came in very handy. It was quiet room located on the 4th floor. Ideal location which is 10/15mins walk from Times Square and other local attractions. It's a great hotel with your basic amenities! Would definitely recommend to others as price was good.

Rooms are clean and tidyFridge’s in the room and free bottles of water from receptionOur only complaint the sitcom is noisy

Checked in and immediately checked out. Room and bathroom was disgusting. Still trying to chase a refund and management isn’t responding.

First time visiting New York, and we had an amazing stay in this hotel.Spacious room, quiet at night and very clean. Good value for money and great location. A big thank you to Jessy, she was amazing since the first day, always making sure we were okay, always smiling, and gave us good food recommendations.Also want to thank all the staff, and specifically the house keepers, our room was always lovely and clean. Thank you, and hopefully see you next year.