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Rep reaching to check to see if the front door is open
This is the screen shot of the 2 hour phone call 1-865-950-3278
Clearly showing the rep approach the house
Optimum Cable TV

Our Optimum store located in Flagstaff, AZ provides high-speed Internet, Optimum Mobile, cell phones and accessories, digital cable television and home phone services to residential and business customers. Come into one of our new experience centers today for all of your internet, mobile and digital entertainment needs and receive our white glove customer service.

Website: optimum.com

Phone: (866) 950-3278

Closed now

  • Sat 10:00 AM - 6:00 PM

910 S Milton Rd Flagstaff, AZ 86001 ·1798.77 mi

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Reviews

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1.5 197 reviews
5 star
8 4 star
4 3 star
2 2 star
7 1 star
176
Barbara W. 07/09/20

We have been on the phone for 4 days now trying to decrease service to internet only. We also have a billing issue we would like to discuss. WORST Customer Service ever! After holding for no less...

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Andrew D. 09/03/26

I had been perfectly happy with Optimum until I tried to cancel my service. The internet worked well, the price was reasonable, and I had no complaint with the service itself. But the cancellation...

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Doc H. 08/21/26

The staff at the office tried to help. Unfortunately the company is not set up for customer service and the only time you really contact the customer service department is when things go wrong....

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Maureen B. 10/26/26

We have been in Cottonwood for 5 years and have had Optimum since Spectrum gave us to them. When Sparklight came in, we were offered a deal, and Optimum offered to beat it. We have had decent...

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William S. 11/05/26

I have basic TV service, home phone, and internet service (400 mbs) through Optimum, and I am paying $439 per month! My bill says that I saved $11.99 this past month, and yet, my overall bill...

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