We had transfer booked with this company, from hotel in Las Vegas to airport. Vivian our driver was excellent, she contacted us via WhatsApp, she was on time, she helped us with our luggage, I would definitely recommend this company, very competitively priced, very nice clean car, nothing was to much trouble.

I booked my airport transport via booking.com and this was the company providing the service, despite booking in advance and providing my flight for tracking the driver was late more than an hour and we have to eventually get our taxi because they were stucked in traffic jam. I can’t blame the traffic but I think they are very unprofessional as booking in advance I expect driver to be waiting ready for our arrival with sign holding as agreed but instead they make us wait for an hour with no show. I urge everyone to avoid this company as Bali is well known for traffic jam and they should have known better than is to come early.

I recently had a very disappointing experience with this company, and I feel compelled to share it.First, I accidentally booked my transfer for the wrong day and immediately called customer service (which cost me £5 from the UK to the US) as soon as I realised my mistake. While I accept that it was too late to cancel or get a refund, I was shocked by the rude behaviour of the customer service representative. I politely asked if they could notify the driver to avoid an unnecessary trip and help me rebook for the correct day. Instead, the representative curtly told me it was too late and then hung up on me. This is not how a professional company should treat its customers, especially when they are trying to correct an honest mistake.Despite this, I foolishly decided to book with them again through Booking.com. When I arrived at the airport, the driver was 45 minutes late, leaving me alone in the arrivals hall at 1 AM. When he finally showed up, he had two other passengers from my flight with him and asked me, in front of them, if they could join my transfer because their driver hadn't arrived. I felt pressured and uncomfortable but reluctantly agreed. What was supposed to be a private transfer turned into a group ride, and I received no compensation for this inconvenience.As a young solo female traveler, I value safety and privacy, which is why I opted for a private transfer. The experience was unsettling and far from the service I expected. I strongly advise against using this company, especially if you prioritise professionalism and safety in your travels.

I took their transfer from BCN Barcelona airport with my husband. We celebrated our anniversary that weekend in Barcelona and asked for a business sedan, the driver already made contact the day before and was on time at the airport, we quickly found him outside by using the traveller app from Transferz and got to our airbnb quickly! Same driver picked us up again to take us back to the airport and we had a nice conversation.