One of the worst hotel experiences I have ever had. The customer service was absolutely terrible. There was no actual receptionist physically present to help guests—instead, you are expected to deal with monitors and remote reception, which made an already frustrating situation even worse.I arrived a little late and discovered that they had cancelled my booking. Instead of simply helping resolve the situation, the whole process became unnecessarily stressful and ridiculous. When they tried to rebook the rooms, the hotel manager was extremely rude and unhelpful and was trying to make me pay extra for rooms I had already booked.The remote reception setup was incredibly frustrating. Rather than having someone at the hotel who could actually deal with a problem face-to-face, we had to communicate through screens with remotely based staff. When you're stranded dealing with a cancelled reservation, the last thing you want is a monitor instead of someone physically there who can take responsibility and fix the problem.The combination of awful customer service, cancelling our reservation because we arrived late, trying to charge us additional money to rebook, an extremely rude manager, and having no proper on-site reception made the entire experience unacceptable.I would never stay at this hotel again and would strongly recommend avoiding it at all costs. There are plenty of hotels that actually understand basic hospitality and how to treat paying guests.

Simple stay, remote front desk, no issues. Bed was decently comfortable!

Checking in was an absolute nightmare. Why would you guys have a digital screen with a virtual worker? It made the process so much longer. I arrived at 2:50 and didn’t get into my room u til 3:35 because of how long it took to even get my ID scanned. You have a front desk there? USE IT. Not to mention my room’s wifi didn’t even work which I PAID FOR. Other than that the room was fine. I don’t think I’d be going with WAFER next time.

There are insects that bite the body, causing itching on the skin day and night all the time, and they seem to be coming from the trees next to the hotel. In addition, the internet is very slow and poor and needs to be improved in the rooms. However, the rooms are spacious and the location is close to all areas and cities.

Efficent, clean, and quiet. what else could I ask for? Be prepared for remote check-in so have your ID available. Second floor room with all the emenities I needed. Thank you.