My wife and I purchased new Samsung phones. We needed assistance with the phone transfer. We were somewhat stressed when we arrived after dealing with another retailer that refused to help us with...

Poor Communication & Frustrating Experience for a First-Time Samsung Buyer I've been an Apple user for over 10 years and finally decided to make the switch to Samsung with the launch of the...

i was about to travel to the Frisco store to buy a new Samsung cell phone did phone them first to ensure that the price was as I understood it to be. and waited a day before trying to find...

The WORST customer service ever. Will never buy another Samsung appliance. Within six months of buying a new stove, the paint started rusting and chunks of metal were falling off. Samsung...

Edited after finally getting through to customer service - the battery went to the wrong store, but they went to the other store to pick it up for me! My Samsung Galaxy S8+ battery wouldn't hold...