Not at the airport (even though they say they are), no directions on how to get back the location to return car, counter woman EXTREMELY rude and raised her voice at me, they added insurance which...

Perhaps there is a way to move slower from a customer service perspective, but you would have to do some serious processing studies. From the time that I arrived 40 minutes ago till the time...

Would give zero stars. I travel on business every week and use Avis. This is the worst run by far. There is no such things as managers here. Avis Corp needs to intervene and do something. It is a...