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Website: hilton.com
Phone: (517) 482-0188
Open now
- Sat Open 24 Hours
111 N Grand Ave Lansing, MI 48933 ·423.21 mi
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Amenities
- Wifi
- Bar
- Restaurant
- Spa
- Smoke-free
- Family friendly
- Accessible
Reviews
tripadvisorThis was a great stay (3 nights) and I had no complaints until checkout (that's the reason for the 3-star review). The accommodations were great and the breakfast was of a decent quality and great value. As a Hilton Gold member, I am eligible for a $15 daily credit on food. It's a good thing I requested a copy of my folio. I noticed that I had been charged for one day's breakfast and no credit had been applied. When I pointed this out to the front desk associate, she said a refund of $15 would be provided. I left and a week later was disappointed to see that no $15 credit was refunded for the error. It is not a huge amount but causes one to wonder if this is just a sneaky trick to rake in a few extra bucks from unsuspecting guests. Please verify your bill before check-out.
MoreI canceled my room reservation to stay at another Hilton property. I have the reservation cancellation email, and this property double booked me, and then proceeded to refuse to refund me, even though it was their error.. and I was staying at another Hilton property. Customer service absolutely horrendous. I would never stay nor recommend this property. Be careful if booking!!!! You may get charged as a “no show”even if you cancel. Disgusting.
MoreStaff is friendly however parking is an issue, ran out of pillows so kids didn’t have pillows for pull out sofa. Rooms are pretty small as well
MoreThis hotel has a great location and the bed was wonderful. However, the place was dead! We had hoped to swim because the hotel advertises an indoor pool but here were black tarps up at the door and gym window. We also found that the cafe and bar weren't opened during the advertised hours. I would stay at this hotel again because I slept well but I was disappointed in how the amenities were advertised and managed.
MoreI had a wonderful experience with the valet today. My valets were Benjamin, Tai, Emilio, and Liban. We had some issues the night before with valet, but this morning the team was preforming like a well oiled machine. They had a lot of people waiting for their cars. Despite that the cars were coming here quickly and smoothly.
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